ServiceNow Platform Lead

Job Description

We’re hiring a ServiceNow Technical Lead with hands-on expertise in Field Service Management (FSM) and Customer Service Management (CSM) . If you’re passionate about designing scalable ServiceNow solutions and enjoy leading teams, this is the role for you.

Key Responsibilities-

Lead end-to-end implementation of ServiceNow FSM and CSM modules.

Translate business requirements into technical solutions using ServiceNow best practices.

Design, configure, and customize workflows, business rules, UI actions, and integrations.

• Guide and mentor a team of developers;

conduct code and designreviews.

Work closely with cross-functional stakeholders to ensure platform alignment with business goals.

Manage platform upgrades and ensure system stability, performance, and security.

Maintain documentation and support governance processes.

Must-Have Skills

8+ years of ServiceNow development experience.

Strong experience in FSM and CSM implementations.

Proficiency in ServiceNow scripting (JavaScript, Glide API).

Experience with REST / SOAP API integrations and Integration Hub.

Strong understanding of ITSM processes, CMDB, and platform architecture.

ServiceNow CSA certification (CSM / FSM certifications a plus).

Familiarity with ServiceNow App Engine or custom application development

Experience working in Agile / Scrum environments.

Good to Have

Certified Implementation Specialist (CSM or FSM)

Knowledge of Virtual Agent, Predictive Intelligence, or Performance Analytics

Working knowledge of NowAssist & AI Agent framework

Knowledge of Workflow Data Fabric