Datacenter Presales Solutions ArchitectTata Consultancy Services • narela, delhi, in
Datacenter Presales Solutions Architect
Tata Consultancy Services • narela, delhi, in
22 days ago
Job descriptionSound knowledge of ServiceDesk operation process, Tools and Analytics Extensive knowledge of digital ServiceDesk Automation solution using market standard virtual agent platforms (ServiceNow VA, Azure Bot, Kore.AI, Amelia etc.), ServiceNow Orchestrator and ITSM, Avaya, AWS Connect and digital works place automation tools& platforms (Nexthink, Nanoheal etc.) Sound knowledge of Workplace or EUC process, Tools and Analytics, remote support, desktop engineering, field support, touch services, messaging & collaboration. Digital workplace automation tools & platforms (ignio™ DWS, Nexthink, Nanoheal, Systrack etc.) Strong Experience with at least one Orchestration & automation platform (ServiceNow Orchestrator, Ansible, etc.) Exposure & experience with, Aternity, 1E Tachyon Exposure to ITSM tools (Ex : ServiceNow, BMC Remedy) 5+ experience in Workplace (EUC) & SD operations or overall, 5+ years of experience with Automation solution in ServiceDesk / wider IT Ops Automation with exposure to Workplace (EUC) & IT Operation At least one implementation experience of SD / workplace automation solution (EUC) and / or ServiceDesk automation solution Implementation experience with API (Rest / Webservice / SOAP / XML over https) for integration with Monitoring tools, ITSM (Service Now / Cherwell / Remedy), Experience working with one Virtual agent platform (Azure based, AWS based, ServiceNow VA) Excellent presentation skills & ability to articulate Automation Solution for SD and EUC Automation deals area in a simplified manner understood by various levels of customer Knowledge of chat / voice bot integration experience on Bot (Ex : RASA, Kore.AI) Ability to spot & mine automation interventions opportunities in various sub processes Good experience in MS Excel, Power point and Word
Location : Anywhere in India
Job Description
- mandatory
SN
Required Information
Details
Role
Digital Workplace (SD & EUC) Automation Solution Architect
Required Technical Skill Set
Good to have Technical Skill Set
Desired Experience Range
5 to 15 years
Location of Requirement
PAN India
Desired Competencies (Technical / Behavioral Competency)
Must-Have
(Ideally should not be more than )
Good-to-Have
SN
Responsibility of / Expectations from the Role
Author Automation Solution for SD and EUC Automation deals. Defense / support defense (including presentation and demo) of automation solution with customers
Position & defend TCS IT Ops Automation offerings with our internal stakeholders (Industry Vertical team, IT Operation Services Team)
Defence / support defence (including presentation and demo) of automation solution with customers
Support Geo Sales & Solution Team with various customer meeting preparation
Collaborate with various offerings team with TCS to incorporate newer and up to date offerings & case studies in IT Operation Automation solution proposal
Support Geo Sales & Solution Team with various customer meeting preparation.
Develop & share reusable solution assets / frameworks with rest of the solution team
Liaise with Automation & AI & workplace automation solution product vendors for product solution collaterals and pricing
Train, coach and guide the generalist member of the team with latest and greatest of workplace automation platforms, Chat / Voice bot, contact centre product
Create & present POV on workplace automation solution, virtual agent & contact centre automation solution for wider organization and Industry consumption
10
Co-lead requirements gathering workshops with internal business stakeholders to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution
Create a job alert for this search
Solution Architect • narela, delhi, in
Related jobs
Modernization Presales Architect
CyberSolve • Narela, Republic Of India, IN
CyberSolve is a fastest growing IAM Specialist firm in the US with poised to become the world's largest company in the IAM space.
CyberSolve’s 250+ specialists solve interesting puzzles in Non-Emplo...Show more
Last updated: 3 hours ago • Promoted • New!
Oracle Fusion Cloud Apex Developer
KubeLogic Software Solutions • narela, delhi, in
Our focus is on innovation, collaboration, and excellence.We are looking for a passionate.Oracle Fusion Cloud APEX Developer.
Oracle Fusion Cloud APEX Developer.Oracle Fusion Cloud functionality.The...Show more
Last updated: 16 hours ago • Promoted • New!
Salesforce Revenue Cloud Architect
ih • narela, delhi, in
Lead Architect : 8 to 12 plus years on Salesforce; 3 to 5 plus years in CPQ or Revenue Cloud; led multiple complex migrations.
Configurator : Products, Options, Configuration Attributes and classic ru...Show more
Last updated: 16 hours ago • Promoted • New!
Genesys Cloud Developer
HireAlpha • narela, delhi, in
We are seeking a Senior Genesys Cloud Certified Developer with deep, hands-on expertise across the full range of Genesys Cloud CX capabilities.
The ideal candidate will have proven experience in dep...Show more
Last updated: 16 hours ago • Promoted • New!
Freelance Technical Architect
HCLTech • Narela, Republic Of India, IN
CAA (Cloud Architect Advisory) This is SAP Cloud Architect position which is elevated role as per career progression / path for SAP Basis consultant.
Architect’s primary role / responsibility is to pl...Show more
Last updated: 3 hours ago • Promoted • New!
Sr. Azure Data Architect & Presales Solution
Programmers.io • narela, delhi, in
Job Title : Azure Data Architect.Location : Hyderabad, Pune, Jaipur.Experience required : 12+ years.We are seeking a highly experienced.
The ideal candidate should bring strong expertise in SQL, ETL / EL...Show more
Last updated: 18 days ago • Promoted
Architect
Veltris • Narela, Republic Of India, IN
AI Architect - Telecom & Networking.Routing, Switching / SD-WAN / Provider Edge).Graph Neural Networks, Time-series Forecasting Algorithms (ARIMA, LSTM…).
ML / DL libraries (PyTorch, TensorFlow, Sciki...Show more
Last updated: 11 hours ago • Promoted • New!
Associate Director, Data Architecture
Andela • Narela, Republic Of India, IN
About Epsilon Technologies Group : Epsilon is a capital markets technology solutions and services firm helping financial institutions manage everything on their balance sheet with a scalable and inn...Show more
Last updated: 3 hours ago • Promoted • New!
Zendesk Specialist
Cozzera • narela, delhi, in
This role is ideal for a highly skilled professional who understands customer support operations and knows how to transform Zendesk into a fully optimized, automated, and data-driven support platfo...Show more
Last updated: 16 hours ago • Promoted • New!
Enterprise Architect
TLC DigiTech Pvt. Ltd. • Narela, Delhi, India
Job Location - Onsite ( Delhi,Jasola ) Salesforce Enterprise Architect job description centres on designing and guiding scalable, enterprise-level Salesforce solutions that align with business st...Show more
Last updated: 22 days ago • Promoted
Dotnet Fullstack (React + Azure Paas) - SE / SSE / Architect ( Full-time at a Fortune 500 tech MNC )
HARP • narela, delhi, in
Understand the requirements, seeing the project through from.Experience working with web designers and converting designs to a.
Document and demonstrate solutions by developing documentation, flowch...Show more
Last updated: 16 hours ago • Promoted • New!
Oracle CPQ consultant
People Prime Worldwide • narela, delhi, in
Our client is a trusted global innovator of IT and business services.They help clients transform through consulting, industry solutions, business process services, digital & IT modernization and ma...Show more
Last updated: 16 hours ago • Promoted • New!
Oracle Analytics & AI Solutions Architect
TribolaTech Inc • narela, India
Oracle Analytics & AI Solutions Architect.Our client believes in connecting people and business to Insurance in ways that are Innovative, Hyper-Relevant, Compelling and Personal.They bring together...Show more
Last updated: 13 days ago • Promoted
Assistant Manager Solution Architect
Amicon Hub Services • Narela, Republic Of India, IN
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services.Firstsource specializes in helping customers stay ahead of the curve through transformational so...Show more
Last updated: 3 hours ago • Promoted • New!
Senior Solution Consultant
Altudo • Narela, Delhi, India
Be part of a high-growth digital and customer experience consulting firm that has been recognized as one of the fastest growing companies in America by Inc.
Deloitte Technology Fast 500 North Americ...Show more
Last updated: 30+ days ago • Promoted
Senior Relex Functional Consultant
Undocked • narela, delhi, in
At Undocked, we help companies excel in e-commerce by delivering bespoke optimizations and cutting-edge analytics.Our experiences in retail and supply chain product strategy, technology and operati...Show more
Last updated: 16 hours ago • Promoted • New!
Lead Full-Stack + AI Engineer (Founding Team)
Grovio AI • narela, delhi, in
We’re building an autonomous, multi-agent AI OS that plans, executes, and optimizes marketing across modern digital ecosystems.
Think : an AI that acts like a virtual CMO — planning, writing, analyz...Show more
Last updated: 8 hours ago • Promoted • New!
Cloud Architect
GoML • Narela, Republic Of India, IN
Job Summary We are looking for a highly skilled Technical Architect with expertise in AWS, Generative AI, AI / ML, and scalable production-level architectures.
The ideal candidate should have experien...Show more
Last updated: 3 hours ago • Promoted • New!