Guest Experience Manager

Lohono Stays is a premium luxury vacation rental brand in India, offering curated private homes and villas for discerning travelers. Built on the ethos of “luxury living, personalized experiences, and exceptional hospitality, ” Lohono Stays caters to families, groups, and individuals seeking exclusive holiday experiences. The brand’s portfolio includes stunning villas and estates in sought-after destinations such as Goa, Alibaug, Lonavala, Khandala, Coonoor, and the Maldives, with plans to expand internationally.

What sets Lohono Stays apart is its end-to-end hospitality service, which includes :

• Curated luxury homes with world-class design and amenities
• 24x7 concierge services for personalized experiences
• Private chefs, butlers, and housekeeping to deliver a five-star standard in every stay
• Event hosting and celebration planning in bespoke settings

Lohono Stays is part of the Isprava Group, a leader in luxury real estate and hospitality, and continues to redefine luxury travel in India and beyond.

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Designation : Guest Relation Executive

Location : Alibaug

Key Responsibilities :

Review arrival lists and ensure personalized guest welcome.

Attend to special guests (e.G., VIPs), resolving their queries and ensuring satisfaction.

Assist in preparing welcome kits (e.G., room service menus, local area information).

Provide guests with information about amenities, venues, and services.

Build rapport with guests and anticipate their needs proactively.

Assist with guest tasks like confirming travel arrangements or managing special requests.

escalate complex issueswhen necessary.

Maintain accurate records in the guest logbook.

Ensure compliance with health, hygiene, and service quality standards.

BU : Lohono Stays