Front Office Associate

What will you be doing

• Assist guests with check in and checkout as well as other cashiering duties
• Review arrival lists and prepare compendiums prior to guests arrival and check-into system if necessary
• Welcome and interact with the guests on arrival register and issue room keys according to departmental standards and procedures
• Ensure that members consistently receive all benefits and repeat guests and other VIPs receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
• Update and maintain repeat guest history system
• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
• Handling guests mails messages and answering of phone calls
• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
• Be vigilant in regard to in-house credit matters and act upon any discrepancies
• Alert Security or Duty Manager of suspicious looking person(s) / articles
• Have knowledge about the hotel facilities F&B outlets timings  and other features
• Be aware about the Hotel and its every  outlets story and be a story teller to the guest.
• Be fully conversant with hotel fire & life safety / emergency procedures
• Maintain a high standard of personal appearance and hygiene at all times

Whats In It for You

Qualifications :

A Diploma holder or a Graduate from Hotel Management institute

A pleasant personality with excellent interpersonal skills

Work experience of a lifestyle luxury brand

Passionate about creating memories for the guests

Remote Work : No

Employment Type : Full-time

Key Skills

Airside Operations,Desktop Support,Corporate Risk Management,Gallery,Agile Testing,Humming Bird

Experience : years

Vacancy : 1