Area Collections Manager

Position Title : Cluster Collection Manager

Minimum Qualification : Graduation or equivalent

Professional Experience :

Minimum 7 years of NBFC / HFC / HL / LAP Collections Experience

Minimum 3 years of team / branch handling

Strong knowledge of interest rates and calculations

Personality Traits :

Confident, proactive, strong prioritization skills, sound problem-solving ability, and excellent communication skills.

Role Overview

The Cluster Collection Manager is responsible for overseeing and driving the collections function across assigned clusters, ensuring achievement of collection targets, adherence to regulatory guidelines, and continuous improvement in collection efficiency. The role demands strong operational leadership, customer management, and team development capabilities.

Key Responsibilities

1. Business Perspective

Manage and execute collection strategies for the assigned cluster to achieve targets across parameters such as resolution , flow rates , credit cost , and roll rates (as per bucket allocation).

Increase fee income / revenue and implement initiatives to reduce vendor payouts.

Build and maintain strong relationships with key clients to ensure timely collections.

Monitor defaulting customers and ensure strong follow-ups, especially for complex / critical accounts.

Allocate work and set performance targets for field executives; ensure adherence to SLAs for payments and audit receipt submissions.

Prepare and share monthly feedback and performance reports related to collection activities.

Train, mentor, and support staff members in the collections department.

2. Customer Perspective

Ensure all terms, conditions, and agreements are communicated clearly—preferably in writing—to customers.

Manage customer interactions professionally, ensuring clarity, transparency, and trust-building.

3. Process Perspective

Ensure compliance with legal and regulatory requirements related to collections, including fair debt collection practices.

Adhere to company recovery policies while ensuring alignment with state and federal regulations.

4. Development Perspective

Convert challenging customer interactions into opportunities for building trust and strengthening relationships.

Create and implement strategies to improve collection efficiency and reduce outstanding credit.

Share CV jyotiverma@olivegreenconsulting.com