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German Technical Support

German Technical Support

ITC InfotechBengaluru, Karnataka, India
2 days ago
Job description

Years of Experience : 2 to 3 years

  • Voice support German Language expert
  • Identify and diagnose issues and problems
  • Advise users on appropriate course of action.
  • Monitor issues from start to resolution.
  • Performing Technical Troubleshooting through ITIL process
  • Ticket creation, Logging, Managing S-Now Incidents and Service requests.
  • Ensuring user queries or issues are captured, validated, and triaged for further processing.
  • Ensuring that various types of information are communicated to users through the appropriate channel.
  • Level 1 troubleshooting with Contact Source : E-Mail, Telephone and Chat.
  • Escalate, if needed, unresolved problems to a higher level of support.
  • Perform Remote troubleshooting, escalations.
  • Tool’s handling (User creation though Active Directory, P3 and P4 Ticket creation and perform troubleshooting).
  • Account Password (Windows, Okta, SAP and VPN) and User-Information (Name, E-Mail, Contact details and Group Accesses) update with Active Directory tool.
  • Ensuring timely Software or Hardware deployment.
  • Handling SAP issues (Password change, Account validity extension, details update)
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Technical Support • Bengaluru, Karnataka, India

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