Technical Support Engineer

Greetings from Mphasis!!

We have scheduled walk in drives on 13th June (Friday) and 14th June (Saturday) for Technical Support Engineer - SD for Bangalore Location.

Interview Location - Mphasis, Tower-F, 4th Floor SEZ, Global Village, Mylasandra-Pattenegere Villages, Off Bangalore -Mysore Expressway, RVCE Post, Bangalore-560 059

Interview Timings - 10 : 00am - 1 : 00pm

Please carry your hard copy resume.

Role : L2 Technical Support Engineer

Who are we looking for?

Level 2 Technical Support Engineer

Years of experience needed – Min. 6 months experience needed in ITI-SD.

Technical Skills :

Hands-on experience with Windows / Mac OS environments

Excellent problem-solving and communication skills

Hands-on experience with Windows / Mac OS environments

Good understanding of computer systems, mobile devices, and other tech products

Familiarity with remote desktop applications and help desk software (e.g. Webex, LogMeIn, Bomgar)

Knowledge on Citrix Virtual Apps, AWS technology and Desktop.

Basic knowledge on Virtualization technology.

Graduate min. 6 months of relevant experience.

Management Skills :

Knowledge on Ticketing tools (e.g. ServiceNow, RemedyForce)

Familiar to the Citrix, AWS environment

Aware of ITSM Process (Incident management)

Inbound calls taking

Talk to End Users through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.

Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)

Prioritize and manage several open issues at one time.

Document technical knowledge in the form of notes and manuals.

Refer to internal database or external resources to provide accurate tech solutions.

Behavioral Skills :

Ability to diagnose and troubleshoot basic technical issues.

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role

Provide prompt and accurate feedback to customers.

Ensure all issues are properly logged.

Interview Location - Mphasis, Tower-F, 4th Floor SEZ, Global Village, Mylasandra-Pattenegere Villages, Off Bangalore -Mysore Expressway, RVCE Post, Bangalore-560 059

Interview Timings - 10 : 00am - 1 : 00pm

Please carry your hard copy resume.

Warmest Regards,

Bhavya Periyadan