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Technical Support Engineer
Hiresquad ResourcesBangalore30+ days ago
Job descriptionB.Tech Graduates (Freshers welcome). Candidates with non-BPO technical backgrounds can also apply. Undergraduates / Graduates with minimum 1 year of relevant technical experience are also eligible. Strong understanding of Windows OS, O365 products, and basic networking concepts. Good troubleshooting and problem-solving abilities. Willingness to learn new technologies and adapt quickly. Excellent communication skills in English (verbal and written). Ability to work under pressure in a dynamic support environment. Flexible to work in shifts, including night shifts if required
We are actively hiring Technical Support Engineers, including B.Tech freshers and candidates with non-BPO technical backgrounds, who are passionate about technology and problem-solving.
This is a great opportunity to kickstart or grow your career in technical support while working with cutting-edge tools and Microsoft technologies.
Key Responsibilities :
- Software identification and troubleshooting for all Office 365 (O365) products.
- Operating system (OS) installation, configuration, navigation, and troubleshooting (Windows / macOS).
- Application-level troubleshooting, including Microsoft Exchange, Outlook, and SharePoint.
- Assist users in resolving internet and networking connectivity issues.
- Configure, use, and troubleshoot antivirus and protection software.
- Provide technical resolutions through effective problem analysis and user guidance.
- Ensure adherence to defined SLAs and quality metrics.
- Document all interactions and maintain service logs for future reference and process improvement.
Candidate Profile :
ref : hirist.tech)
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Technical Support Engineer • Bangalore
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