Product Support Engineer

Product Support Engineer

📍 Location : India (Remote)

🕒 Working Hours : 6 : 00 PM – 3 : 00 AM IST (US ET Shift)

About BrightEdge

BrightEdge is the global leader in Enterprise SEO and Digital Marketing performance platforms. Our AI-driven technology helps the world’s biggest brands—like Microsoft, Adobe, Marriott, and Nike—turn organic search into measurable business impact.

As we expand in India, we’re building a world-class Customer Success and Support team to deliver best-in-class experiences for our customers.

Role Overview

We are looking for a Product Support Engineer who can troubleshoot and resolve technical issues, collaborate cross-functionally, and deliver an exceptional customer experience.

You’ll be supporting enterprise clients on the BrightEdge platform—working with digital marketers, developers, and IT teams across the globe.

What You’ll Do

• Own and resolve customer issues through analysis, troubleshooting, and collaboration
• Manage 15–20 support tickets in parallel and 180–200 per month
• Conduct 4–6 customer calls daily and provide timely updates
• Troubleshoot web development and integration issues
• Escalate high-impact cases and drive closure with urgency
• Maintain process discipline, documentation, and service responsiveness

What We’re Looking For

Why BrightEdge