Site Reliability Engineer

Service Reliability Engineer- Walk in on Thursday 27th November 2025

Venue :

BT e-serve India Private Limited

DLF-2

Tower B

7th Floor

Kolkata-156

Time : 10 : 00AM to 11 : 30AM

Please bring updated resume and a Govt. Photo ID proof.

Preferred requirement –

Freshers (Only BTech / BSC Computer are welcome)

Experienced Candidate with strong Incident Management / Engineering background preferred

Service Reliability Engineer

Role : Why this job matters

This job encompasses of managing Service Request Management, Incident Management across managed customers and driving SLA across incidents and calls for in life customers.

The role holder is responsible for In life service performance across all managed customers as it is the first point of contact from the external customers into BT. The role has to ensure the SR, Incidents are logged, routed, diagnosed appropriately and resolved as per the SLA. As a first line engineer it’s the responsibility to drive the resolution by resolving or routing and monitoring the incident age and SLAs.

What you’ll be doing – your accountabilities

The skills you’ll need to succeed

1. Delivers critical customer technical support for network, hardware, and infrastructure development.

2. Executes across technical areas including systems requirements data analysis, engineering, systems design, systems development, computer programming, systems testing and deployment, quality assurance, configuration management, and systems documentation.

3. Analyses user interfaces, maintains network, hardware, and software performance tuning, analyses workload and computer usage, maintains interfaces with outside systems, and analyses proposed system modifications and upgrades.

4. Defines the problem and develops system requirements and specifications.

• 5. Prepares required documentation including program-level and user-level documentation;

enhances existing software systems.

6. Manages work and priorities through ticketing system and workflow.

7. Collaborates with various stakeholders to remove project obstacles.

8. Troubleshoots networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low to mid-level application interaction.

9. Participates in the migration, basic configuration and rollout of new or upgraded hardware.

10. Delivers support to include project management tasks, meeting facilitation, and ad hoc duties as needed.

11. Executes and delivers within standardised procedures in order to achieve objectives and the vision of the Network Engineering team.

N etwork Implementation - Intermediate

Network Delivery - Foundation

Technical Documentation - Foundation

Network Testing - Foundation

Troubleshooting - Foundation

Network Security - Foundation

Requirement Management - Foundation

Vendor Management - Foundation

Customer Service - Advanced

Network Configuration - Foundation

Network Integration - Intermediate

Incident Management - Advanced

Escalation Management - Intermediate

Event Planning - Advanced

Continuous Improvement - Foundation

Network Architecture - Foundation

Inclusive Leadership - Foundation

Decision Making - Foundation

Growth Mindset - Foundation

Accountabilities

Experience you’d be expected to have

Leading inclusively and safely

Owning outcomes

Growth mindset

Delivering for the customer

Preferred, Strong understanding of ITIL processes (especially Incident, Request, Problem, and Change Management)

Preferred, experience using ITSM tools like ServiceNow, BMC Remedy, NGSD

Mandatory, Strong communication and interpersonal skills

Mandatory, familiarity with Windows, Active Directory, VPN, Office 365, and basic networking, SDWAN