Remote Voice & Non-Voice Support Specialists (Night Shift | Contract)

Remote Voice & Non-Voice Support Specialists (Night Shift | Contract)

Location : Work From Anywhere (100% Remote)

Work Timing : 09 : 00 PM – 06 : 00 AM IST (US Business Hours)

Contract Role | Hourly Pay | Immediate Hiring

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About Sygnext

Our mission is to empower individuals, organizations, and communities to reach their full potential through innovative approaches to work, life, and talent acquisition.

In today's globalized world where borders are becoming less of a limitation, Sygnext offers businesses the opportunity to access top talent without the constraints of geographical boundaries.

About the Role

We are hiring Remote Voice Support Specialists and Email / Non-Voice Support Specialists to provide world-class customer support for our US-based clients. This is a contract position ideal for professionals who are fluent in English, comfortable working night shifts, and capable of delivering high-quality support from home.

Compensation

Voice Support : ₹165 per hour

Non-Voice (Email) Support : ₹140 per hour

Responsibilities

Voice Support Specialist

Handle inbound and outbound customer calls professionally

Provide clear, polite, and accurate information to customers

Troubleshoot customer issues and document interactions

Maintain high levels of communication quality and customer satisfaction

Email / Non-Voice Support Specialist

Respond to customer emails quickly and accurately

Resolve queries, escalate issues when necessary, and update internal systems

Maintain SLAs for response time, accuracy, and ticket closures

Requirements

Excellent English spoken and written communication skills

Prior BPO / Customer Support experience is a strong advantage

Comfortable working the night shift during US business hours

Must have your own :

Laptop with Windows 11 or above

High-speed wired internet connection

Quiet workspace for calls (Voice process)

Ability to work independently and meet performance targets

Strong customer orientation, empathy, and problem-solving skills

Why Work With Us?

100% Remote Work – work from anywhere in India

Growth opportunities across multiple support functions

Exposure to US-based clients and professional work environments.

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