Mobile Application Delivery Manager

About Us : Marriott International Inc. , headquartered in Bethesda, Maryland, USA, was founded in May 1927 by J. Willard Marriott and Alice S. Marriott with a modest nine-seat A&W root beer stand. Guided by the family's leadership and core principles, Marriott International today has grown into a global hospitality giant, operating approximately 9,000 properties and over 30 leading brands in more than 140 countries and territories.

Role Title : Senior Engineering Manager, Mobile

Position Summary :

Come join a dynamic Mobile Engineering team on the world-class Marriott Bonvoy apps. Lead a team of dedicated iOS and Android mobile engineers to continue to enhance, evolve and transform the apps to better serve Bonvoy members and guests. Collaborate across multiple digital disciplines in a Scaled Agile Framework (SAFe) environment to leverage best practices and the latest native tools and technologies.

Oversees day-to-day mobile application engineering while leading continuous improvement on process definition and compliance. Directly manages software engineers. Delivers on commitments to discipline partners and collaborates with architects on major initiatives such as commerce, loyalty or in-stay features. Functions as the technical decision-maker and problem solver to deliver features per the product roadmap. Promotes code quality and manages the application development team to promote satisfaction with all technology teams and business partners by following standard application development tools and processes. Manages continuous improvement program to improve quality, consistency, and client satisfaction

Job Responsibilities :

Management Competencies

Managing Application Development Standards, Processes, and Tools

Works with direct reports to facilitate consistency of service delivery across client groups

Facilitates compliance with the standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including :

SDLC standard tools and processes for both waterfall and agile development

Estimating standard tools and processes, incorporating flexibility for small and large projects

Deployment standard tools and processes

Monitors projects for adherence to defined application development processes

Communicates to Application Development leaders opportunities to create broader IT related and corporate standards and policies where necessary

Communicates important application development policy changes that affect service provider and / or Marriott operations

Managing Day-To-Day Relationships with Teams

Manages application development projects in partnership with IT teams, business partners and providers

Provides project management of business projects

Oversees effective reporting within application development team

Leads project reviews with team on application development projects

Manages day-to day relationships with all IT teams to promote the delivery of services that meet or exceed the client expectations

Monitors projects for alignment with defined business case process

Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues

Manages, and improves service level reporting for application development

Provides early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels

Assists with application development and maintenance of service provider project management standards and tools

Participates in client portfolio and demand management processes, and engages providers to ensure client satisfaction

Works with application development service providers

Validates the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of the agreement

Works with team to progress the service providers services to match client needs

Facilitates team and service provider compliance with the agreement

Validates service levels meet business needs

Facilitates the definition and enforcement of good service provider contracts

Supports the IT organization

Provides input to IT’s business strategy and planning as needed

Supports and follows defined IT Governance decision rights, standards and practices

Emphasizes accuracy and effectiveness of estimating and planning management with team

Provides input to business / discipline and continent IT budgets

Implementing and Managing Continuous Improvement Program

Drives adoption metrics to demonstrate continuous improvement and alignment with the industry

Demonstrates continuous improvement through metrics of quality consistency and client satisfaction

Works with application development service providers, IT teams, and business partners to implement

continuous improvement activities

Responds to issues identified in project surveys or other feedback processes, to continually improve client satisfaction

Skill and Experience :

8-10 years of application development leadership experience that includes :

Enterprise-scale native mobile application development across multiple platforms with a strong capability in iOS or Android.

Extensive experience in development of a variety of large apps supporting millions of users at scale.

Management of multiple Omni-Channel development efforts integrating with multiple back-end systems

Experience with Automation, CI / CD, Release Management processes and Application Deployments to app stores.

Familiarity with Enterprise-level SDKs for Analytics, Networking, Customer Engagement, Application Performance Monitoring

Strong understanding of API platforms, back-end services, database and networking components of full-stack infrastructure

Direct management of complex budgets in excess of $5M+ annual direct and indirect costs

Direct management of cross-functional, sourced, or matrixed teams

Undergraduate / graduate degree or equivalent education + experience

Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy-to understand business terms

Education and Certifications :

Undergraduate degree or equivalent experience / certification

Work location : Hyderabad, India.

Work mode : Hybrid

Marriott’s core values :

At Marriott, our make us who we are. We believe that success is never final. As we change and grow, the beliefs that are most important to us stay the same—putting people first, pursuing excellence, embracing change, acting with integrity, and serving our world. Being part of Marriott Tech Accelerator means being part of a proud history and a thriving culture.