Senior Client Coordinator

About NIIT

At NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.

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Contact : gourav.roy@niitmts.com

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Experience required - 1-3 Years Max

Summary

This role is a part of the Global Operations team that supports NIIT’s customer(s) to deliver outstanding service(s).

Our team mission is to have people grow in a continuous caring and business-efficient environment allowing individuals to grow professionally & ensuring company’s policies are adhered to.

We work very closely with the client to achieve the objective of engagement and earn outstanding client satisfaction.

The role is responsible for managing and optimizing global learning and development operations, ensuring seamless execution of training programs, events, and leadership initiatives. This includes overseeing session logistics, data analysis, reporting, communication design, and technical solutions to support organizational goals. The position involves collaborating with stakeholders to enhance program visibility, streamline processes, and deliver impactful learning experiences across a global team.

Roles And Responsibilities

LMS Training and Event management

Create and manage training events and sessions for the global team, ensuring seamless execution

Perform follow-up tasks and cleanup activities for events and sessions to maintain data accuracy

Generate detailed reports to track training progress, attendance, and completion rates

Manage participant rosters effectively, ensuring accurate enrollment and tracking

Monitor and mark session completions in the LMS to maintain compliance and record-keeping standards.

Data Analysis and Reporting

Maintain dashboards using LMS data to track training metrics

Analyze post-training feedback via and develop adapt surveys / templates as needed

Report bugs in the participants’ assessment tool to ensure system reliability

Create classes and reports for the global team, manage People & Culture Dashboards, and provide visibility into training programs

Maintain LMS event data

Generate monthly reports summarizing key metrics

Session coordination and logistics Support

Manage nomination process

Organizing conference

Send outlook invitations

Generate and share zoom links

Answer queries and handle activities related to training logistics (accommodations, travel, invitation letters for Visa), including questions for high level stakeholders and participants

Communication & Design

Edit and redesign existing materials

Oversee multilingual training translations

Maintain and update SharePoint content

Preferred skill sets

LMS administration

Analytical skills for creating actionable insights

Project management

Excellent interpersonal and communication skills for global stakeholder interaction

Flexibility in handling dynamic processes and challenges

Ability to curate engaging materials and maintain content

Strong time management and attention to detail

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.