Pegasystems - Solutions Consultant

What You'll Do At Pega :

• Manage multiple clients simultaneously as part of an account portfolio assigned by the Solutions Consultant Director.
• Build and leverage relationships to expand engagement with stakeholders across the offshore development organization in coordination with the Account team.
• Provide development guidance and best practices to client and partner development resources.
• Support customer co-production by acting as a mentor to newly enabled client system, business, and marketing architects.
• Provide information and support on specific topics as they arise within projects.
• Where appropriate and required for client success, providing direct oversight to the project team during the full lifecycle of the engagement, acting as the escalation point for both the customer and delivery teams.
• Proactively collaborate with the client developer community on product roadmaps and gather detailed use cases that can be shared with the Account team and product teams.
• Document and maintain inventory of all internal Pega applications, with descriptions, versions, owners, business outcomes, go-live and major release dates, footprint, and satisfaction measures.
• Teach the client to be self-sufficient to influence technology adoption by creating enablement plans and encouraging co-production.
• Guide client delivery teams in designing solutions for ease of adoption, not just functionality.
• Manage knowledge by contributing best practices, artifacts, and client case studies to client knowledge repositories, as well as, an internal Client Success knowledge library.
• Conduct technical adoption and awareness programs, including Lunch & Learns, PDN and Pega Academy promotions, and features on upgrades.

Who You Are :

What You've Accomplished :

(ref : iimjobs.com)