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ServiceNow Systems Analyst
ServiceNow Systems AnalystH.E. Services India • Hyderabad, Republic Of India, IN
ServiceNow Systems Analyst

ServiceNow Systems Analyst

H.E. Services India • Hyderabad, Republic Of India, IN
22 days ago
Job description

About H.E. Services :

  • At H.E. Services vibrant tech Center in Hyderabad, you will have the opportunity to contribute to technology innovation for Holman Automotive, a leading American fleet management and automotive services company. Our goal is to continue investing in people, processes, and facilities to ensure expansion in a way that allows us to support our customers and develop new tech solutions. Holman has come a long way during its first 100 years in business. The automotive markets Holman serves include fleet management and leasing;
  • vehicle fabrication andup fitting;
  • component manufacturingand productivity solutions;
  • powertrain distributionand logistics services;
  • commercial and personalinsurance and risk management;

and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Join us and be part of a team that's transforming the way Holman operates, creating a more efficient, data-driven, and customer-centric future.

Roles & Responsibilities :

  • Supports application software and performs application upgrades following established procedures.
  • Provisions for new users and administrator users' access rights to applications / systems.
  • Installs application patches following established procedures.
  • Troubleshoots, identifies and solves technical problems.
  • Interfaces with vendors, developers, and infrastructure teams to ensure timely problem resolution.
  • Maintain system / application documentation and operational procedures.
  • Monitors and manages application availability, capacity, and performance based on established performance metrics.
  • Review all alerts for accuracy and take steps to re-mediate the issue.
  • Responsible for troubleshooting and supporting end-user / business team issues connecting to or using applications / systems.
  • Responsible for moving changes submitted by developers between Dev, QA, and Production.
  • Responsible for testing changes submitted by developers and coordinating business acceptance testing and approval.
  • Responsible for DR planning and testing of assigned applications / systems.
  • Develops system standards and procedures.
  • Develops and distributes application documentation for support and for end-user reference.
  • Works with development teams to test and approve modifications to applications.
  • Works with out-of-the-box application modules / tools to develop support for business requests.
  • Trains and mentors other team members.
  • Troubleshoot and resolve issues related to ServiceNow functionality and performance.
  • Collaborate with the ServiceNow Architect to translate business requirements into technical solutions.
  • Apply Agile / Scrum methodologies to Development in support of the Solutions Architect.
  • Develop and configure custom applications, workflows, business rules, UI policies, and client scripts within ServiceNow.
  • Assist in the design and implementation of integrations between ServiceNow and other enterprise systems.
  • Support platform planned upgrades, feature releases, patching, and performance optimization.
  • Create and maintain end-user documentation, including configuration and custom processes.
  • Assist with data migration from other systems as needed.
  • Provide recommendations on best practices and efficient use of ServiceNow and other applications to streamline end-user and back-office operations.
  • Collaborate and align with departmental leadership and Solutions Analysts to ensure effective prioritization, scoping, and execution of projects and tasks.
  • Other ServiceNow-related tasks and projects assigned by management.
  • Perform all other duties and special projects as assigned.
  • Education and / or Training :

  • A bachelor’s degree in computer science or a related field is preferred.
  • Relevant Work Experience :

  • Five + years’ experience supporting IT Systems / Applications.
  • Planning / Organizing / Managerial Knowledge :

  • Must be able to work in a 24-hour on-call capacity.
  • Must be able to work independently, with minimal supervision.
  • Moderate knowledge of Windows, Active Directory, and IIS
  • Must be capable of logical thinking and stepping methodically through a process for troubleshooting / research
  • Knowledge of TCP / IP, HTTP, SMTP, DNS, FTP, and SSL.
  • Understanding of network and database technologies (MS SQL, Oracle).
  • Proficient in Microsoft Office applications.
  • Communicating & Influencing Skills :

  • Excellent customer service, interpersonal, and organizational skills.
  • Must have strong communication skills, both verbal and written.
  • Excellent time management and project planning skills.
  • Create a job alert for this search

    System Analyst • Hyderabad, Republic Of India, IN

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