ServiceNow Developer

Job Title : ServiceNow Developer / Team Lead

Experience : 7 years

Location : Bangalore (Work from Office – BTP)

Shift : UK Shift

Joining : Immediate joiners preferred

Job Summary :

We are looking for an experienced ServiceNow Developer / Team Lead with a minimum of 5 years of hands-on experience in ServiceNow platform development and administration. The ideal candidate should also have the ability to lead a small operations team to support a UK-based client. This role requires working from the Bangalore office during afternoon shifts and flexibility to extend hours as per customer needs.

Key Responsibilities :

Design, develop, configure, and administer solutions within the ServiceNow platform.

Perform day-to-day administration, maintenance, and operational support of ServiceNow modules.

Develop and deploy enhancements, customizations, and integrations.

Manage and resolve ServiceNow incidents, requests, and problem tickets in alignment with SLAs.

Support and enhance the following ServiceNow modules :

ITSM : Incident, Problem, Change, Request Management

SPM : Strategic Portfolio Management / Project Portfolio Management

ITAM : Software, Hardware, and Application Lifecycle Management

Collaborate with cross-functional teams to gather requirements and deliver scalable solutions.

Participate in unit testing, UAT, and production deployments.

Provide timely and effective support during and beyond business hours as needed.

Mentor and guide team members, ensuring operational excellence and adherence to best practices.

Required Skills & Qualifications :

5+ years of hands-on experience with the ServiceNow platform.

Strong expertise in ServiceNow ITSM, SPM, and ITAM (SAM / HAM / ALM) modules.

Experience with JavaScript, UI Policies, Business Rules, Workflows, and Flow Designer.

Proven experience in ServiceNow upgrades, release management, and system administration.

Good understanding of integrations using REST / SOAP APIs.

Excellent communication, troubleshooting, and problem-solving skills.

Proven ability to lead and manage a team in an operational support environment.

Must be based in Bangalore and willing to work from the office.

Flexibility to work UK shifts.

Bachelor’s degree in Computer Science, Information Technology, or a related field.

Preferred Skills :

ServiceNow Certified System Administrator (CSA) or Implementation Specialist certifications.

Exposure to ITOM, HRSD, or CSM modules.

Knowledge of Agile methodology and ITIL framework.