Customer Solutions Specialist

Description

Who We Are

At Pepper Money, we’re focused on helping people succeed. Whether that be buying a family home, dream car, developing professionally or growing their business. We’ve become one of the largest, most trusted and-award winning non-bank lenders in Australia and New Zealand. Over our 23 years, there’s a lot that we have been proud to achieve, the biggest being that we’ve helped over half a million Australians achieve all sorts of goals with the support of our ever-expanding lending options.

The Role

Based in Parramatta, we are seeking an experienced Customer Solutions Specialist (Collections) to provide Pepper Money customers with tailored payment solutions that will assist them through their individual circumstances to achieve a positive financial outcome.  Your responsibilities will include :

• Ensuring appropriate solutions are reached for our delinquent customers / accounts.
• Providing timely and accurate responses to our customers according to service level agreements and regulation.
• Employing empathy in your approach to your portfolio to meet objectives and manage relationships.
• Providing exemplary solution-based customer service whilst adhering to NCCP and privacy laws.

About You

The Way We Work Together Is just as Important as Your experience. We work by our values and it’s brought us success. The values that underpin all that we do are :

Can Do - We think outside of the box and leverage the power of teamwork to deliver.

Balanced - We set our customers up for success, producing win-win outcomes that are both human and profitable.

Real - We respect people and keep it honest.

If you think this is an environment you can thrive in, we want to work with you.

Our Benefits

We’re committed to making Pepper a great place to work and supporting you. We will offer you a values-based and diverse environment, a leadership team that supports and inspires you to strive for success and a culture that rewards and recognises strong performance and potential. We continuously search for ways to make Pepper a place for everyone :

If this role sounds like it’s for you, we want to hear from you. For more information on Pepper visit

Pepper is proud of our inclusive and diverse workplace that we have built over the last 21 years. Diversity is embedded in our people practices, the way we communicate and connect with each other, and it is recognised throughout our values.