Coordinator, Shared Services

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build anywhere—on the edge, on premises, or across cloud providers. With offices worldwide and over 175,000 developers joining MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

Position Expectations

• As an Individual Contributor as part of the HR Shared Services team in India, you will play a vital role responsible for transitioning work and making sure relevant SLA’s are met
• Learn and perform newly set up processes and over time gain subject matter expertise in the work
• Suggest new practices, programs, and policies to meet interpersonal and strategic business / management needs
• Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs
• Assist to build and maintain a Knowledge Base for Case Management
• Deliver high quality and consistent service delivery to all internal customers and partners and follow Standard Operating Procedures
• Collect and cleanse data to populate management reporting systems

Key Skills & Abilities