Linux Engineer- L2Talent Worx • Bengaluru, KA, IN
Linux Engineer- L2
Talent Worx • Bengaluru, KA, IN
30+ days ago
Job type
- Quick Apply
Job descriptionResolve customer’s issues via the telephone, email or remote sessions. Reproducing issues in-house and responding back in a timely manner. Regular follow ups with customers with recommendations, updates and action plans. Identify and escalate issues in a timely manner to vendor according to Standard Operating Leverage internal technical expertise, including peers, mentors, knowledge base, community Collaborate with other CoE / HW teams in diagnosing and isolating the cause of complex issues. Maintain quality on case documentation, SLA timeframes and operational metrics. Performs within the Productivity Measure of the team (scorecard) Incident Management : Resolve single and cross technology incidents independently. Lead the Escalation Management : Identify, manage, and lead technical escalations. Participate in formal Problem Management : Proactively and reactively look for solutions to prevent problems from Change Management / Implementation : Independently prepare, review, implement, rollback and test Patch and Security Management : Apply patch and security changes per policy. Proactively monitor Configuration Management : Ensure Configuration Management Database (CMDB) entries are Solution Design : Apply HPE solutions to meet highly complex customer and / or trade / HPE Quality : May provide feedback / influence change in internal and / or vendor-provided Project Management : Participate, propose, and / or lead customer and internal projects across Customer Relationship Management : Influence with customers and / or internal businesses / end Teamwork : Work as part of a team, which may be virtual, global, and / or multi-functional. Lead Strong Knowledge in installing, configuring, troubleshooting and Administration of all flavors of Troubleshooting networking issues in Linux environment. Strong understanding of Cluster Services in HPUX , Redhat and SUSE Good knowledge on SAN technologies and converged solutions Good knowledge on HP Servers Blade, SDFlex , Rackmount and Virtual Connect OS / patch / Disaster Recovery planning and conducting DR tests. Responsible for Standard Operating procedures issuance to incident management team. Prepare Service delivery reports and participate in customer meetings Routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for Linux Vulnerability assessment and Mitigation HPE Service Guard cluster on Linux and in Integrarion with Database and ERP Solution Knowledge on Patch deployment solutions – Redhat Satellite , SUSE Manager Working knowledge on AIX , Redhat , CenOS , SUSE Linux and HP UX Excellent written and verbal communication skills Commitment to deliver high quality product and Must achieve excellent customer satisfaction Take ownership and work with high productivity and efficiency. Support other team members and seek their advice to make decisions on complex issues. Deliver trainings when required.
Job Designation : Linux Engineer
Job Description :
As a part of Linux Team support deliverables the engineer is required to possess strong knowledge of
Linux products and technologies and provide advanced level technical support to global HPE
customers. Apply advanced technical knowledge to operate one or more technology areas (e.g. server
administration, technical security management, Database management and performance
management) for customers that are critical or high-risk. Integrate technical knowledge and business
understanding to create superior solutions for customers and HPE. Have a strong customer focus and
sensitivity in dealing with diverse cultures and ability to learn and adapt quickly.
Eligibility & Qualification :
- Bachelor’s degree in Engineering (or Equivalent).
- Experience : Minimum 5+ years of experience in Enterprise Linux technical support environment
- Relevant certification on the latest track like HPUX / RHCSA / RHCE will be an added advantage.
- Flexible to work in 24X7 support environment
Key Responsibilities :
Procedures.
forums and other internal tools, to provide the most effective solutions to customer issues.
team members to resolve complex or cross technology incidents.
Escalation when required to support escalation especially during crisis.
occurring in team / technology area. Perform Trend and Root cause analysis.
plan for change records. Perform risk and impact analysis for changes, May lead or participate in
a Change Advisory Board.
the environment for patch compliance. Analyze patches for compatibility with each customer or
internal infrastructure environment.
complete and accurate.
infrastructure needs.
products / service offerings.
technology customers, including Knowledge Transfer (KT) and Transition. Create Standard
Operating Procedure (SOP)
users regarding operational details, solutions, and proposals. Becoming a trusted advisor to the
customer.
teams which address operational processes and policies in work area. Seen as a resource to the
team in one or more technical or business areas. Becoming a trusted advisor inside and outside
the team / technology area.
Technical Skills :
Linux.( Level 2 / Level 3)
security update / management.
necessary planned changes
Non-Technical Skills :
solution support.
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Engineer Linux • Bengaluru, KA, IN
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