HLS Service Line Director

About Everest Group

Confident decisions driven by deep expertise and tenacious research.

Everest Group is a research firm helping business leaders confidently navigate today’s market challenges, driving maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. For more information, visit

Job Overview

Practice Directors should have the capability to lead a service offering and support the creation of new ones. The Practice Director will work across the HLS service line, with primary responsibility for healthcare, and would be responsible to create new content assets focused on helping large global healthcare enterprises and service providers with their technology adoption and technology services transformation strategies. The individual should have the capability to deliver analysis and advice to blue chip clients, identify market needs, create thought leadership content, toolkits, and frameworks to support decision-making through advisory projects, written reports, client inquiry, speeches, and other deliverables. The candidate must be able to analyse, write, participate actively in the sales cycle, consult, present in front of large and small audiences, work with senior executives, develop complex and compelling scenarios, develop research agendas and work with clients solving strategic outsourcing issues.

Key Responsibilities

• Create firm IP that helps clients address strategic technology and sourcing issues within IT Services space
• Create actionable insights to solve client problems by evaluating and analyzing information collected through interviews, surveys and statistical analyses
• Collaborate with analysts across the company to deliver research that assists clients with understanding strategic global sourcing issues and market trends in the IT services space
• Work closely with Everest Group's sales team to help in the close and delivery of engagements on issues of strategic sourcing and operations
• Communicate and interact at the executive level with major outsourcing service providers, Private Equity (PE) funds, and recipients of global services, to address their strategic business issues, analyze their offerings, strategy, positioning, and predict the changing dynamics of the market
• Develop a strong external reputation by networking with clients, service providers and analysts, participating in research meetings and other public forums, and publishing leading edge research-based reports, whitepapers and articles
• Manage multiple research and advisory initiatives from business development to client delivery
• Supervise team activities and take an active role in the professional development, growth and mentoring of his / her team members

Education and Experience

We are seeking a high calibre individual to maintain our exceptional standards. This person should have :

strong interpersonal and team skills

engineering school graduates with exceptional background in professional services / management consulting can also be considered