Talent.com
CDW - ServiceNow Architect/Lead - ITSM/ITIL Modules
CDW - ServiceNow Architect/Lead - ITSM/ITIL ModulesCDW • Delhi, IN
CDW - ServiceNow Architect / Lead - ITSM / ITIL Modules

CDW - ServiceNow Architect / Lead - ITSM / ITIL Modules

CDW • Delhi, IN
30+ days ago
Job type
  • Remote
Job description

Description : About the Role :

We are seeking a technically proficient ServiceNow Architect / Lead to design and implement scalable ServiceNow solutions tailored to complex enterprise needs.

  • The ideal candidate must have a deep understanding of ITSM modules and hands-on experience in one or more additional technical areas, including HAM, SAM, CMDB, Discovery, Integrations, EPro, or CSM.

Key Technical Responsibilities :

ITSM (Mandatory) :

  • Architect, implement, and optimize Incident, Problem, Change, Knowledge, and Request Management modules.
  • Develop and customize ITSM workflows using Flow Designer, Business Rules, Script Includes, and UI Policies.
  • Ensure strict adherence to ITIL best practices while configuring ServiceNow solutions.
  • Create performance dashboards, SLA tracking, and reporting solutions leveraging Performance Analytics and ServiceNow Reporting.
  • Proficiency in Additional Domains (One or More) :

    1. Hardware Asset Management (HAM) :

  • Design and implement lifecycle automation for hardware assets using HAM workflows and policies.
  • Integrate HAM with CMDB for accurate asset tracking and compliance.
  • Software Asset Management (SAM) :

  • Automate software license management, compliance checks, and reconciliation using SAM modules.
  • Implement integrations with software vendors for license tracking.
  • Configuration Management Database (CMDB) :

  • Architect and maintain a scalable and accurate CMDB, ensuring complete visibility into IT infrastructure.
  • Implement Service Mapping to provide end-to-end application and service dependency views.
  • Discovery :

  • Configure and maintain ServiceNow Discovery for precise infrastructure and application mapping.
  • Optimize probes, sensors, and patterns to ensure comprehensive discovery results.
  • Integrations :

  • Design and implement REST / SOAP API integrations with external systems.
  • Configure MID Servers for secure data exchange between ServiceNow and on-premises applications.
  • Develop and troubleshoot custom integrations with third-party tools.
  • Enterprise Procurement (EPro) :

  • Extend ServiceNow capabilities to streamline procurement workflows and automate vendor management.
  • Customer Service Management (CSM) :

  • Implement and optimize CSM modules to enhance customer engagement and user experience.
  • Integrate CSM with external CRM systems and communication platforms.
  • Technical Qualifications :

  • Experience : Proven experience as a ServiceNow Architect or Lead with extensive hands-on expertise.
  • Development Skills : Proficiency in JavaScript, HTML / CSS, AngularJS, and ServiceNow-specific tools like Flow Designer, Scripted REST APIs, and Scoped Applications.
  • Certifications : ServiceNow certifications such as Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or Certified Technical Architect (CTA) are highly preferred.
  • ITIL Expertise : Strong understanding of ITIL v3 / v4 frameworks.
  • Preferred Skills :

  • Experience with performance tuning, system upgrades, and instance management.
  • Familiarity with integrating ServiceNow with IT monitoring tools (e.
  • , SolarWinds, Splunk, Dynatrace).

  • Advanced knowledge of Service Portal customization and widget development
  • (ref : hirist.tech)

    Create a job alert for this search

    Servicenow • Delhi, IN

    Related jobs
    Infocus Technologies - ServiceNow Solution Architect - ITSM / ITOM / ITBM Modules

    Infocus Technologies - ServiceNow Solution Architect - ITSM / ITOM / ITBM Modules

    INFOCUS TECHNOLOGIES PRIVATE LIMITED • Delhi, IN
    Remote
    Role Overview : We are seeking an experienced ServiceNow Solution Architect to design, implement, and optimize enterprise-wide ServiceNow solutions.The role demands ...Show more
    Last updated: 30+ days ago • Promoted
    QBrainX - ServiceNow CSM Architect

    QBrainX - ServiceNow CSM Architect

    QBrainX • Delhi, IN
    Remote
    Role Overview : The ServiceNow CSM Architect is a key position responsible for designing and implementing robust solutions using the Customer Service Management (CSM) module.T...Show more
    Last updated: 30+ days ago • Promoted
    Senior Technical Architect

    Senior Technical Architect

    Digile • Delhi, IN
    ServiceNow Solution Architect / Technical Architect.ServiceNow solutions to address specific business challenges.The Solution Architect focuses on projects or functional areas within the broader ente...Show more
    Last updated: 4 days ago • Promoted
    Senior Consultant (ServiceNow HRSD)

    Senior Consultant (ServiceNow HRSD)

    IntelliPro • Delhi, IN
    Job Title : - Senior Consultant (ServiceNow HRSD).Duration : 2 Months with possible extension.Seeking a strong Senior Technical Lead with hands-on ServiceNow implementation experience.You will help s...Show more
    Last updated: 1 day ago • Promoted
    Servicenow

    Servicenow

    Tata Consultancy Services • Delhi, IN
    Greetings from Tata Consultancy Services!!.ServiceNow Sr Developer / Consultant.Designs, develops, and implements solutions on the ServiceNow platform to automate business processes.Responsible for d...Show more
    Last updated: 24 days ago • Promoted
    Senior ServiceNow Lead Architect

    Senior ServiceNow Lead Architect

    Buxton Consulting (INDIA) Private Limited • Delhi, IN
    Description : We are seeking a Senior ServiceNow Lead Architect with deep expertise in ServiceNow modules including HRSD, CSM, CMDB, and ITSM.The ideal candidate wi...Show more
    Last updated: 12 days ago • Promoted
    ServiceNow HRSD Principal Technical Consultant

    ServiceNow HRSD Principal Technical Consultant

    apricot jam • Delhi, IN
    Mid–Senior Level • Remote (India) • Full Time.S based consulting and technology company working with Fortune 500 clients worldwide. We build next generation enterprise solutions that blend AI, autom...Show more
    Last updated: 10 days ago • Promoted
    ServiceNow Engineer

    ServiceNow Engineer

    Insight Global • Delhi, IN
    ServiceNow Engineer – Remote (India).Month Contract with Potential Extensions.The selected candidate will be onboarded.NET, JavaScript, and SQL Server. As a ServiceNow Engineer, you will : .Design, de...Show more
    Last updated: 21 days ago • Promoted
    Servicenow Developer

    Servicenow Developer

    Net2Source (N2S) • Delhi, IN
    We’re Hiring : HRSD / ServiceNow HRSD Developer.Strong understanding of HRSD modules & configurations.If you are interested or know someone who fits this role, kindly share your updated profile at : ....Show more
    Last updated: 1 day ago • Promoted
    QBrainX - ServiceNow Technical Architect - ITSM / ITOM Modules

    QBrainX - ServiceNow Technical Architect - ITSM / ITOM Modules

    QBrainX • Delhi, IN
    ServiceNow Technical Architect (8+ Years Experience) Location : Hybrid Hyderabad, Mumbai, Bengaluru, Delhi / NCR, Kolkata, Pune, Chennai &l...Show more
    Last updated: 10 days ago • Promoted
    ServiceNow Architect - CSM / ITSM

    ServiceNow Architect - CSM / ITSM

    sm it services • Delhi, IN
    Remote
    Description : Position Title : ServiceNow Architect Experience : 10+ Years Shift Timings : 2 : 00PM...Show more
    Last updated: 4 days ago • Promoted
    Lead ServiceNow Developer / Solution Architect - ITSM / ITOM / CMDB

    Lead ServiceNow Developer / Solution Architect - ITSM / ITOM / CMDB

    4bell Technology • Delhi, IN
    Remote
    Key Responsibilities : - Lead end-to-end architecture and solution design for large-scale ServiceNow implementations across multiple modules.Define and imple...Show more
    Last updated: 16 days ago • Promoted
    Senior ServiceNow Developer - ITIL / CMDB

    Senior ServiceNow Developer - ITIL / CMDB

    4bell Technology • Delhi, IN
    Remote
    Description : Experience : 5 to 7 years Location : Remote We are s...Show more
    Last updated: 16 days ago • Promoted
    Service now ITSM ITOM

    Service now ITSM ITOM

    Tata Consultancy Services • Delhi, IN
    TCS is Hiring!! – ServiceNow Developer (ITSM & ITOM).Are you a passionate and experienced.Tata Consultancy Services (TCS). Design, develop, and implement scalable ServiceNow solutions with a focus o...Show more
    Last updated: 17 days ago • Promoted
    C2H Senior ServiceNow Developer

    C2H Senior ServiceNow Developer

    White Force Group • Delhi, IN
    Interested Candidate call -8103516707 / shrutikaushik@white-force.Position Name - Senior ServiceNow Developer.Candidate should be flexible to work in Night Shift (PST / EST) Remote.Employment Type – C...Show more
    Last updated: 24 days ago • Promoted
    Digile - ServiceNow Technical Architect - ITSM / ITOM / HRSD Modules

    Digile - ServiceNow Technical Architect - ITSM / ITOM / HRSD Modules

    DIGILE TECHNOLOGIES PRIVATE LIMITED • Delhi, IN
    Remote
    Description : Role : ServiceNow Certified Technical Architect (CTA) Location : Pan India Employment Type : Full-timeShow more
    Last updated: 30+ days ago • Promoted
    Eminds.ai - ServiceNow Architect - ITSM Module

    Eminds.ai - ServiceNow Architect - ITSM Module

    Enterprise Minds, Inc • Delhi, IN
    Remote
    Job Title : ServiceNow Architect Department : IT / Enterprise Applications Reports To : IT Director / He...Show more
    Last updated: 28 days ago • Promoted
    ServiceNow Lead-Remote-8+Years-Fulltime

    ServiceNow Lead-Remote-8+Years-Fulltime

    Tekgence Inc • Delhi, IN
    Remote
    Mode of Interview : Virtual (29th NOV'25).Client : One of our Prestigious client.Locations : Remote / Hyderabad / Pune.Mode of hiring : Full time / Permanent. Budget : 25-35 LPA (Based on exp ).Note : 02nd / fin...Show more
    Last updated: 1 day ago • Promoted