Key Responsibilities :
User Onboarding & Offboarding :
- Prepare IT assets (laptops, desktops, peripherals) for new joiners.
- Create login credentials in Exchange Online and manage user accounts.
- Collect IT assets from relieving employees with proper documentation.
Asset & Inventory Management :
Maintain and update IT inventory records on SharePoint.Track issued / returned devices and ensure proper documentation.IT Procurement & Vendor Coordination :
Coordinate with vendors for IT purchases and price negotiations.Ensure timely procurement of IT hardware and software.System & Network Maintenance :
Perform routine maintenance and troubleshooting of IT hardware and software.Ensure proper functioning of Office 365, Intune, and other enterprise applications.Monitor network performance and escalate issues when needed.User Support & Issue Resolution :
Provide first-level technical support to employees for hardware, software, and network issues.Assist users with software installations, system updates, and troubleshooting.Manage and support email services, printers, and other IT peripherals.Documentation & Compliance :
Maintain IT asset records, configurations, and user access logs.Ensure compliance with IT security policies and assist in IT audits.Requirements :
Bachelor's degree in IT, Computer Science, or a related field.Experience in IT support, asset management, and user administration.Proficiency in Office 365, Exchange Online, SharePoint, and Intune.Strong problem-solving, communication, and coordination skillsref : hirist.tech)