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order managment

order managment

Randstad MENAINDIA
4 days ago
Job description

Job Details

This job offer closes 31 August 2025

Summary

Pune, Maharashtra

A client of Randstad India

Temporary

Posted : 2 July 2025

Reference Number

JPC - 109538

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Job Details Key Responsibilities :

  • Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry / modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline.
  • Act as the single-point-of-contact to customers, parts distribution centres and / or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process.
  • Provide timely and informative responses as per the Service Level Agreement.
  • Request support from the next appropriate level of customer support for complex escalations / issues providing documentation throughout the process.
  • Maintain accurate records of all internal and external interactions in the appropriate database / system.
  • Ensures customers comply with export policies and ensures required export / shipping documentation is compiled to the relevant legislation.
  • Understand Customer Order Management policies, procedures and metrics.
  • Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.
  • Competencies :

  • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
  • Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Customer focus - Building strong customer relationships and delivering customer-centric solutions.
  • Drives results - Consistently achieving results, even under tough circumstances.
  • Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
  • Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.
  • Order Life Cycle - Demonstrates the phases of the end-to-end order life cycle, terminology and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience.
  • Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.
  • Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements.
  • Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
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    Order • INDIA

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