Manager Order Management

About the Role :

We are hiring an experienced Order Management Team Lead to manage and mentor a high-performing team of Order-to-Cash (O2C) specialists. This role is critical in ensuring end-to-end order processing efficiency, stakeholder collaboration, and continuous performance improvement within a dynamic, fast-paced BPO / BPM setup.

Key Responsibilities :

• Lead and manage a team of O2C specialists and SMEs
• Oversee order lifecycle including processing, escalations, invoicing, and resolution
• Drive performance through coaching, mentorship, and development planning
• Collaborate with cross-functional teams (sales, finance, logistics)
• Ensure quality, compliance, and system accuracy using ERP / CRM tools
• Proactively manage escalations and ensure high customer satisfaction
• Execute continuous process improvements and performance tracking

Required Qualifications :

Preferred Experience :