Operations and Customer Experience Associate

Location : Noida (On-site)

Type : Full-time

About Better Basics

Better Basics is an Indian slow fashion brand. We create thoughtfully designed, high-quality essential clothing. Our products are designed in-house, produced at our facility in Noida, and sold online.

We are looking for a sharp, organised, and driven Operations and Customer Experience Associate to help scale our backend operations as we grow. This is a high-ownership role with a potential to leading all operations down the line. You will work directly with the founder and our factory team to make sure production, fulfilment, and customer-facing operations run smoothly as we scale.

Key Responsibilities

Operations & Execution

Coordinate daily order fulfilment, returns, and inventory updates

Work closely with the factory manager to align fabric availability, order timelines, and production tracking

Flag operational bottlenecks early and solve for delays, errors, or system gaps

Own backend updates on Shopify (order edits, returns, inventory, analytics)

Maintain trackers and reports across orders, returns, production status, and material movement

Customer Experience (CX)

Handle operational customer queries via WhatsApp, email, and social DMs—returns, delays, size issues, etc.

Track recurring customer pain points and suggest process improvements

Ensure fast, clear, and friendly responses while maintaining a high standard of customer communication

Coordinate with the factory and founder to resolve escalations quickly and transparently

Cross-functional Coordination

Liaise between factory, delivery partners, vendors, and external freelancers

Assist in planning and executing restocks and new product launches

Qualifications / Requirements

2+ years of experience in operations, consulting, e-commerce, or early-stage startups

Quick learner and adaptability in the workplace

Highly organised and process-driven, someone who can bring structure to chaos

Detail oriented with strong written and verbal communication skills

Comfortable coordinating with factory teams, vendors, and logistics providers

Bias for action—you take ownership, spot issues before they snowball, and solve independently

Familiar with Shopify, Excel / Google Sheets

Bonus : Experience working in fashion, and working with customer support tools, returns processing, courier aggregators

Added Benefits

Ownership and autonomy from day one

A front-row seat to how a modern consumer brand is built

Exposure to multiple verticals : production, e-commerce, logistics, and customer operations

The chance to lead all operations within 12–18 months

Start Date : Immediate

To apply, please email your resume and short note to support@betterbasics.co.in with subject line :

Operations and Customer Experience Associate : .

Please include salary expectation as well.