Customer Support Executive

Company Description

Founded in 2019, The Sleep Company is India's fastest-growing comfort-tech brand, dedicated to revolutionizing how people sleep, sit, and relax. Known for its innovative SmartGRID technology, the company offers science-backed comfort with a unique balance of softness and support. With over 4 lakh satisfied customers, a robust retail presence in 157+ stores across India, and a 4.9-star Google rating, The Sleep Company has earned its reputation as a trusted brand. Its high-quality products, including mattresses and recliners, are endorsed by celebrities and loved nationwide. As a certified Great Place to Work and backed by a team of 1500+ professionals, the organization is committed to building exceptional products and a vibrant workplace culture.

Role Description

This is a full-time on-site role for a Customer Support Executive located in Bhiwandi. The role includes managing customer inquiries, providing prompt and effective support to resolve issues, handling customer complaints, and ensuring high levels of customer satisfaction. You will also oversee online support channels and address technical issues to enhance the overall customer service experience.

Qualifications

• Proficiency in Customer Support, Customer Service, and Customer Satisfaction
• Experience with Online Support and Technical Support
• Strong problem-solving and communication skills
• Ability to work in a fast-paced environment and handle customer inquiries empathetically
• Basic computer skills and familiarity with CRM tools
• Previous experience in customer service roles is preferred

Skills Required

Customer Support, CRM Tools, Customer Service, Technical Support, Basic Computer Skills, Customer Satisfaction, online support