Servicenow Architect

Job Title- Lead ESM Application Architect

Location- Remote

Mode- Onsite

Job Type- Full-Time

Responsibilities

As a member of the ESM Architecture & Governance Center of Excellence (CoE) you will be responsible for :

Enterprise Solution Design Design and oversee large-scale, enterprise-wide ServiceNow solutions that enable operational excellence and business agility.

Technical Architecture Develop and support to maintain detailed architecture blueprints for solutions built on ServiceNow to support scalable, secure, and future-proof implementations.

Integration Leadership Integrate ServiceNow with other enterprise platforms (e.g., ERP, CRM, and cloud services), ensuring seamless interoperability and data integrity across systems

Strategic Planning Define and evolve long-term platform strategies and technology roadmaps to support Swiss Re’s business and digital transformation goals.

Technical Governance Conduct architecture reviews, gap analyses, and scalability assessments to drive performance optimization and compliance.

Best Practice Enablement Establish standards for security, data governance, performance, and compliance across all ServiceNow initiatives.

Leadership & Advisory Serve as a trusted technical advisor to C-level executives and senior stakeholders, providing insights into architectural strategy and platform evolution.

Governance Participation Contribute as a core member of the DGF Review Board, ensuring solution consistency and architectural rigor across initiatives.

Essentials

ServiceNow Expertise Deep understanding of ServiceNow platform architecture and module interdependencies, including custom app development and automation workflows.

Technical Excellence & Systems Integration Expertise Proven ability to design and implement integrations across complex enterprise ecosystems, including APIs, middleware, and cloud services.

Cross-Functional Collaboration Strong capability to partner with enterprise architects, developers, and operations teams to deliver cohesive solutions across squads and teams within Swiss Re

Analytical Mindset Continuous improvement mindset with exceptional analytical and problem-solving skills with a focus on structured solution design, scalability, and reusability.

Governance & Security Advanced experience with governance, security, and compliance frameworks; familiarity with Swiss Re’s internal policies.

Strategic Communication Strategic and architectural thinking with effective communication skills, capable of translating complex architectural concepts into actionable business outcomes.

Core Behaviors

• Leadership : Inspires teams through expertise and credibility, fostering trust and collaboration across squads.
• Agility : Adapts quickly to changing business needs and evolving technology landscapes.
• Resilience : Maintains composure and problem-solving clarity under pressure.
• Integrity : Demonstrates ethical judgment and alignment with Swiss Re’s corporate values.
• Curiosity : Willing to take risks and continuously seeks opportunities for learning, innovation, and improvement.

Nice to have :