Localization Relationship Manager (Client Growth & Retention)

Localization Relationship Manager (Client Growth & Retention)

TransnPack Translation Inc. is a certified professional translation company headquartered in Miami, providing legal, medical, financial, and website translation services in 200+ languages for clients worldwide.

We’re hiring a Localization Relationship Manager to take care of our existing clients and grow their accounts over time.

This role is perfect for someone who is client-obsessed, structured, and numbers-aware – you love building long-term relationships and turning satisfied clients into key accounts.

What you’ll be doing

• Act as the primary point of contact for a portfolio of localization clients – from daily questions to strategic planning.
• Understand each client’s roadmap (markets, products, content types) and proactively suggest localization solutions that support their goals.
• Coordinate with our project management and production teams to ensure smooth delivery, on-time deliveries, and consistent quality.
• Monitor account performance (volumes, revenues, margins, turnaround times, quality feedback) and identify upsell and cross-sell opportunities.
• Prepare quarterly business reviews (QBRs) and reports that show value delivered, key metrics, and next-step recommendations.
• Protect and grow the relationship : handle escalations calmly, set clear expectations, and follow up until issues are resolved.

What success looks like

You’ll be measured on :

What you bring

Why join us