Production Support Engineer - SQL

About the Position :

This role provides frontline support for consultants and customers using the Adapt2 ISO product, managing tier 3 triage for shadow settlements and database-dependent processes.

Responsibilities include troubleshooting complex stored procedures and SQL processes, analyzing system functionality, and resolving intricate energy market challenges.

As a trusted advisor, this role fosters client relationships while collaborating with internal teams to deliver optimal solutions.

Strong communication skills are essential to articulate technical concepts to diverse audiences, ensuring seamless service delivery and customer success.

• Provide software product's frontline technical support to customers and consultants using the Adapt2 ISO product, resolving tier 3 issues
• Build and maintain strong client relationships, acting as a trusted advisor to help optimize their use of the enterprise solution
• Collaborate with internal teams, including Software Development, Implementation / Delivery, and Product Management, to address customer needs and provide the best solutions
• Analyze data and system performance in Azure SQL to identify recurring issues, recommend improvements, and contribute to long-term resolutions
• Troubleshoot and optimize complex SQL stored procedures for different processes such as shadow settlements, allocations and transmission profit and loss

Candidate Requirements & Qualifications :

Desired but not required :

Energy Exemplar is an equal opportunities employer and we value your unique identity and perspective.

We are fully committed to providing and fostering a workplace that reflects the diversity of society.

Bring your authentic self and help us build an inclusive world together! To support you in being the best version of yourself during the application and interview process, please let us know if you have any specific requirements

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