Reliability & Maintenance Lead

Key Responsibilities

Drive Bike Longevity :

• Conduct in-depth Root Cause Analysis (RCA) on critical and recurring failures.
• Implement Corrective and Preventive Actions (CAPA) to extend bike life and improve component reliability.

Parts Reliability and Lifecycle Control :

Reduce Fault Rates and Improve Repair Efficiency :

Product and Process Improvements : Lead changes and enhancements in the Repair Module (App)to make diagnosis and repair tracking faster and more reliable. Work with the product and tech teams to embed intelligent workflows, fault codes, and issue prioritization features.

Cross-functional Collaboration : Liaise with EV and Hardware Product Teams for implementing design changes and reliability upgrades. Act as a key feedback loop between on-ground R&M issues and product improvements.

City-level Enablement : Collaborate with city R&M managers to improve workshop / shop floor efficiency. Drive standardized best practices, audits, and continuous improvement programs across locations.

Analytics and Reporting : Build and maintain dashboards for fault rate trends, part failure rates, TAT, and repair efficiency. Track KPIs and align improvement initiatives to measurable outcomes.

Key Requirements

able to drive alignmentacross product, city ops, and hardware teams.

Key Metrics of Success

What We Offer