Client Services OfficerConfidential • Hyderabad / Secunderabad, Telangana, Delhi NCR
Client Services Officer
Confidential • Hyderabad / Secunderabad, Telangana, Delhi NCR
28 days ago
Job descriptionProven experience in customer service or client relationship roles. Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Proficiency in using CRM systems and productivity tools. A proactive mindset and ability to work independently in a remote environment. Bachelor's degree in Business Administration or a related field (preferred).
Role Overview
We are seeking a highly organized, proactive, and customer-focused Client Services Officer to join our remote team. You will act as the primary point of contact for clients, ensuring outstanding service and support while maintaining long-term relationships.
Key Responsibilities
- Serve as the first point of contact for client inquiries via email, phone, or chat.
- Manage client accounts, onboarding, and routine follow-ups.
- Coordinate with internal teams to fulfill client needs and resolve issues promptly.
- Maintain accurate records of client interactions and service requests.
- Prepare reports, track service metrics, and provide feedback for process improvement.
- Build and nurture positive client relationships to support retention and growth.
Requirements / Ideal Profile
Skills Required
Crm, Client Relationship Management, Account Management, productivity software, Business Administration
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Client Service • Hyderabad / Secunderabad, Telangana, Delhi NCR