Mashreq - Assistant Manager - Technology

Technology SME for payment & Customer screening solutions.

• There are a range of duties and responsibilities that an SME is expected to possess in order to work on change requests and run functions of the banks screening solutions.
• The role holder will be responsible for implementation support, upgradation and optimizing the Screening Solution Systems in Compliance and a subject matter expertise for Fircosoft suite of screening.
• Responsible for delivering proposed architectural solutions, change initiatives, manage BAU activities that span across one or more business units.
• Day-to-day management and ownership of screening systems / initiatives Fircosoft for customer screening and payment screening.
• Identification and escalation of system control and compliance issues, assess and document the related risk, and make recommendations for resolution.
• Manage the resources efficiently and prioritize system enhancement / upgrades.
• Ability to prioritize the defects and issues and address it on time.
• Ability to develop automation to reduce the manual process.
• Ability to create detailed RCA for the reported incidents.
• Responsible to identify / manage Risks and remediate.
• Understand interdependence between technology, operations and business needs.
• Act as an internal quality control check for the platform owner and manage ongoing quality control and participate in quality issue resolution.
• Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• Adept at conducting research into project-related issues and products.
• Perform proactive data analytics work and manage the data quality and integrity in the systems.
• Ensure our systems are compliant with banks governance policy.
• Propose enhancements to the systems used by Compliance to generate efficiencies and / or improve our financial crime risk management.
• Responsible for delivering customized reports to business based on adhoc requirement.
• Supervise support analysts and coordinate cross-functional efforts with compliance, IT, and business units.
• Provide training and guidance on Fircosoft systems and support procedures.
• Ensure screening systems are aligned with regulatory requirements and internal compliance policies.
• Generate and review audit logs, screening reports, and exception handling documentation.
• Liaise with Fircosoft and other third-party vendors for product support and enhancements.
• Communicate effectively with stakeholders to manage expectations and deliver solutions.
• Plan and execute regular system maintenance, patching, and upgrades in coordination with IT and vendor teams.
• Ensure minimal downtime and disruption during scheduled activities.
• Manage day-to-day support operations for Fircosoft payment and name screening systems.
• Monitor system performance, logs, and alerts to ensure timely resolution of issues.
• Coordinate with internal teams and vendors for incident management and escalations.

Proven Proven knowledge in Fircosoft screening solutions.

Bachelor's Degree as a minimum from a recognized university (preferably computer science or similar).

About the Company :

The leading financial institution in MENA.

While more than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first.

Together, we pioneer key innovations and developments in banking and financial services.

Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success.

Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.

We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.

(ref : iimjobs.com)