Client Partner

15 years of experience including service delivery management experience for large SAP AMS programRoles and responsibilitiesBe responsible of the overall engagement in terms of budget Customer satisfaction contractual compliancy service continuity team members motivations respect of qualitative timely deliveryBe the Customer Single Point of contact for AMS Services subjectsProvide consolidated management reporting to the Customer and LTIM leadership on the services performancePlay a key role in add on sales with Sales Delivery Management teamThe delivery of the AMS services at the appropriate contractual service levelsThe management of the delivery of the services and other agreed deliverables in all its aspects specification estimation planning control acceptance SLA compliancy for the applications in scope Implementing and controlling all agreed procedures and processesConform to the engagement prioritization identify assign resources on service activitiesDrive End to End the problem change release capacity performance management and reportingCandidate to have following skillsA strong interpersonal team spirit as we deliver better togetherOrganization to plan and deliver accordinglyProactive in order to mitigate detect the risksGood relationships skills as you will have to build a network for improving cooperationCoaching mindset to help your team members evolveCulturally openminded as we work with Offshore onsite and local people in one teamBusiness oriented in order to support our client to perform IT and BusinessStrong communication skills to manage steering committee customer daily contactsUnderstanding of ITIL V4 process and certification is a big plus