Product Trainer

About Us

Zycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes.

The Merlin Intake Agent Offers Business Users Unparalleled Ease Of Use, Increasing Adoption Rates And Significantly Reducing Non-compliant Spending. For Procurement Teams, The Merlin Autonomous Negotiation Agent Handles Tail Spend Autonomously, Securing Additional Savings; The Merlin Contract Agent Helps Draft Compliant Contracts And Reduces Risks By Actively Monitoring Them; And The Merlin AP Agent Further Enhances Efficiency By Automating Invoice Processing With Exceptional Speed And Accuracy. We Are An Equal Opportunity Employer :

Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.

Job Description

Zycus is hiring for a Product Trainer as a change catalyst to be a part of its client learning center - Zycus University. Candidate with an excellent communications skills along with Product training experience would ideal match for this role. Candidate should Intervene to conduct Root Cause Analysis & implement Corrective and Preventive actions for any client dissatisfaction, process deviation, or delivery misses. Candidate with certified on procurement industry practices would be added advantage . Domain knowledge in Procurement / Supply chain / entire supply chain function knowledge would be added advantage to the role.

This is a key client facing role that calls for identification and implementation of Organizational Change Management (OCM) projects for global clients. The Product Trainer / Client Trainer also supports the training operations and will be looked at to stay abreast of practices that continually support user learning requirements & trends.

Roles & Responsibilities :

• Train clients (Virtual and Onsite) as and when required to step in. This could entail international travel (as per requirement).
• Support continuous improvement programs for the team, execute and ensure completion.
• Intervene to conduct Root Cause Analysis & implement Corrective and Preventive actions for any client dissatisfaction, process deviation, or delivery misses.
• Stay continually certified on procurement industry practices and Zycus Product suite
• Continually enhance your domain / industry / functional knowledge and delivery
• Participate in daily scrums and one on one's to discuss status updates, action plans, and red flags
• Be available and open to work in Flexible working hours including night shifts when required
• Track and present your MBOs to Sr. Management, highlight trends and deviations along with Analysis and next steps.
• Candidate should be open to travel across the global based on business requirement

Job Requirement

Skills And Expertise

Five Reasons Why You Should Join Zycus

About Us

Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite.

Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.

Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.

Start your #CognitiveProcurement journey with us, as you are #MeantforMore

Skills Required

Time Management, Root Cause Analysis, Product Training