eZONE - Manager - Service Operations

About the job

EZONE was founded with the aim of providing cutting edge solutions broadly classified into Fire Detection & Suppression Systems, Public Address & Voice Evacuation systems, Surveillance Systems, Access Control Devices, Intrusion Alarms, 24hr Central Monitoring Station, and Building Automation Systems. Special products that we also cater in specific solutions include; Solar Fence, Boom Barriers, Road blockers, Mantraps, Metal Detectors, etc., With more than 600 implementations and maintenance contracts across the nation, we are proud to be the vendor of choice for the leading lights of India.

• Since our inception, in 2002, it has been our consistent endeavour with impeccable performance, contemporary gears and a notch higher with innovative products & solutions, without compromising on the quality, is what we stand by. Its a complete power-package that gives us an edge over other competitive players in the field.
• Partnering with best-in-class vendors to support us with reliable equipment and trained engineers, we set about building the requisite infrastructure to deliver quality solutions to our customers.
• Today the philosophy of quality is very much alive and flows within our organization. its because we care. We care about the solutions we provide, we care about our stakeholders, but most of all, we care about delivering real value to the people and companies that we do business with.

About the Role :

The is responsible for overseeing and optimizing the delivery of services to customers, ensuring efficiency, effectiveness, and exceptional customer satisfaction.

This role involves managing a team of service professionals, implementing and refining operational processes, and collaborating with various departments to enhance overall service Leadership and Development :

Customer Satisfaction :

Resource Management :

Quality Assurance :

Role involves travel to various client locations as well as our regional offices across pan India.

(ref : iimjobs.com)