Pre Sales Associate

About Us

Livspace is Asia's largest and fastest-growing home interiors and renovation platform. Leveraging its proprietary technology, the company delivers end-to-end home interior and renovation solutions, encompassing modular solutions, furniture, false ceilings, soft furnishings, décor, civil works, and more. The company serves homeowners across diverse market segments in India and Singapore.

Since the company was founded in 2015, Livspace has revolutionized a highly fragmented industry by setting new benchmarks in quality, innovation, and execution. To date, the company has successfully transformed the homes of over 100,000 satisfied customers through its presence in 80+ cities and 110+ Experience Centres.

Backed by marquee investors, the company's goal is to continue strengthening its dominance in India as an industry leader and the largest employer of interior designers. Livspace remains committed to redefining industry standards by introducing new products and services, enhancing site execution processes, improving manufacturing techniques, and ensuring seamless project delivery—all with the ultimate goal of turning homeowners' dreams into reality.

For more information, please visit : https : / / www.livspace.com / in / about-us

Job Description

• Make outgoing calls to potential customers to schedule high quality leads for sales.
• Identify customers needs, clarify information, research every issue, and provide solutions and / or alternatives.
• Seize opportunities to upsell services when they arise.
• Follow up with potential customers in a timely manner if necessary.
• Manage a large number of outbound calls in a timely manner.
• Document all call information in the CRM according to standard operating procedures.
• Meet personal / team qualitative and quantitative targets.
• Possess strong knowledge of Livspace services to identify customer needs when qualifying them.
• Demonstrate an aptitude for sales, be able to ask for the next meeting, and suggest additional products or service increase customer satisfaction and revenue.
• Apply a superlative customer experience attitude on all interactions. Be able to establish a positive rapport and create brand awareness.
• Schedule Experience Centre visits with our design team as per defined process.
• Follow-up with internal stakeholders to ensure that appropriate action has been taken on customer requests and complaints.
• Make reminder calls to customers & schedule appointments, ensuring that the calls happen as per scheduled time.
• Keeping records of customer interactions and different transactions, recording details of comments, inquiries & complaints.
• Communicate effectively and professionally in all forms of communication with internal and external customers.

Job Requirement

Skills Required

Telesales, Inside Sales, Crm