Client Success ManagerOrbitShift.AI • Bengaluru, Republic Of India, IN
Client Success Manager
OrbitShift.AI • Bengaluru, Republic Of India, IN
30+ days ago
Job descriptionStrong relationship-building and interpersonal skills; Excellent written and verbal communication, with the ability to present complex ideas clearly Strategic thinking with the ability to identify growth opportunities within existing accounts Strong negotiation and problem-solving abilities Data-driven mindset : ability to leverage basic tools to perform data analysis High emotional intelligence and ability to handle challenging client situations with diplomacy Organized, detail-oriented, and capable of managing multiple accounts simultaneously Understanding of the industry, market trends, and client business models Proactive and self-motivated with a strong sense of ownership Customer-first mentality with a focus on long-term relationships Team player who can collaborate across sales, marketing, operations, and product teams. Resilient under pressure and adaptable to changing priorities Serve as the primary point of contact for assigned clients, ensuring their needs are met and expectations exceeded Develop a deep understanding of each client’s business, industry, and strategic goals Build long-term relationships to increase client loyalty and retention Coordinate with internal teams (product, operations, support) to deliver client satisfaction on time and within scope Escalate and resolve issues quickly to maintain trust Launch digital and offline marketing campaigns to build trust amongst the captive user base Identify upsell, cross-sell, and renewal opportunities within existing accounts Develop account plans and growth strategies to achieve revenue targets Collaborate with sales teams to close expansion deals Track key account metrics such as adoption, usage, engagement, and satisfaction. Prepare regular reports and conduct review meetings with clients to demonstrate value Use data and feedback to suggest improvements in service delivery. Act as a trusted advisor, bringing industry insights and best practices to help clients achieve their goals. Anticipate client needs and proactively offer solutions or recommendations. Share client feedback with product and leadership teams to influence roadmap decisions. Coordinate with marketing for case studies, testimonials, or joint initiatives. We’re a lean team with a flat hierarchy Now is the best time to join as we’ve already cracked the code on a product that customers love, but are early-stage enough offering unparalleled learning opportunities High ownership & transparency Fast-tracked growth and career progression You get to build for and sell to an international enterprise customer base Remote work setup & flexible work hours Competitive salary & equity Health Insurance for employees & their families OrbitShift is an equal-opportunity employer. Candidates will not be discriminated against based on race, ethnicity, color, religion, caste, sex, gender identity, sexual orientation, national origin, veteran, or disability status.
Must be comfortable working late hours, as the main geography is the USA.
About OrbitShift
OrbitShift is an AI-led SaaS Product transforming enterprise consultative technology sales. With a top-notch team of leaders from Amazon, McKinsey, IIT, IIM and Stanford, we’ve raised $8.5M from marquee investors like PeakXV (Sequoia Surge). and Stellaris Venture Partners. We’re currently expanding our teams across India & USA.
About the role
We’re looking for a rockstar Account Management professional looking to join a dynamic, fast-paced environment, work closely with cross-functional teams, carrying 7+ years experience of handling big-ticket enterprise clients in US and Europe geographies.
Requirements (Skills & Qualifications)
Experience & Education
- An MBA from a top Institute
- 7+ years of experience in account management, client success, or business development
- Proven track record of managing key client accounts and meeting / exceeding revenue or retention goals
Core Competencies
able to engage with senior stakeholders
Personal Attributes
Responsibilities (Key Duties)
Client Relationship Management
Account Growth & Revenue
Performance Tracking & Reporting
Strategic Advisory
Internal Collaboration
Why choose OrbitShift
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Client Manager • Bengaluru, Republic Of India, IN
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