Technical Service Engineer

Entity : Customers & Products

Job Family Group :

Research & Technology Group

Job Description :

Are you ready to join a team that’s driving the future of lubricants & beyond and setting new industry standards? Discover how our diverse and passionate people at Castrol are crafting the industry – and how you can be part of this journey.

We’re seeking talented experts who share our passion for innovation and excellence. Bring your unique perspective, collaborative spirit, and challenge our thinking as we continue to own the way in the lubricants market & build businesses beyond lubricants. This is your chance to learn, grow, and thrive in a dynamic and inclusive organization.

Apply now!

Castrol is a global leader in lubricants and part of the bp Group, one of the world’s largest energy companies. In India, Castrol is a publicly listed company, leading in the Automotive, Industrial, and Marine lubricant sectors. With iconic brands, relentless innovation, strong customer relationships, and a team of highly motivated employees, we have maintained our market leadership in India for over a century. Our robust manufacturing and distribution network in India helps us reach consumers through more than 135,000 outlets.

At Castrol, success knows no bounds. We offer a fast-paced learning environment where you can develop your career, whether in specialized functions or on a general management track. Castrol India has a proud legacy of nurturing top talent for leadership roles, both locally and globally.

We are currently looking for   Technical Service Engineer MESA - WFI   based at Mumbai and details mentioned :

Job Purpose :

• To plan, organise and deliver a differentiated level of technical service to customers and target prospects consistent with the GME technical offer and in support of sector strategies.
• Coordinates the activities of a technical services team, under the guidance of the Regional / Area Technical Services Manager, in order to effectively deliver a differentiated level of technical service to GME.
• Supports the technical and sales teams on SmartGains methodology and measurement.
• Consultant to Castrol’s high value customers as the one stop shop for their complex lubricant questions and applications needs.
• Providing SmartGains insights and opportunities from Used oil analysis results.
• Skillful knowledge of the relevant technical services offers within the TSE’s remit of Marine or Energy, and aligned with any specialization in the areas of New builds, SP&D & Subsea, or any combination of those as defined by the Regional Technical Services Manager.

Key Accountabilities :

Key Requirements :

Skills & Proficiencies :

Travel Requirement :

Up to 25% travel should be expected with this role

Skills :

Customer Satisfaction, Customer Service, Equipment Maintenance, Influencing, Marine engines, Shipping, Technical Services, Technical Troubleshooting, Troubleshooting

At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life! These benefits can include flexible working options, paid parental leave policy among others!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement

Up to 25% travel should be expected with this role

Relocation Assistance :

This role is eligible for relocation within country

Remote Type :

This position is not available for remote working

Skills :

Legal Disclaimer :

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity / neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment / accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment / accommodation related to the recruitment process, please  contact us .

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.