Technology Analyst-Infra Support and Tier2 Support

Role-Technology Analyst- Infra Support and Tier2 Support Experience-4+Years

Location- Hyderabad / Bangalore / Chennai

Notice Period-0-30 Days

Mandatory Skills- Strong expertise in SQL and shell scripting to automate and maintain backend processes and system health.

Job Summary :

We're looking for a skilled support engineer to manage and maintain application health, automate backend processes, and resolve system issues. This role involves working with SQL, shell scripts, cloud tools, and collaborating with cross-functional teams to ensure smooth operations and service delivery.

Key Responsibilities :

Automate system tasks using SQL and shell scripts

Use cloud tools and APIs to fix order and account issues

Manage monthly reports, data checks, and fee reconciliations

Handle system changes for scheduled events and outages

Monitor application health and improve alert systems

Identify and fix performance issues and system errors

Validate deployments before and after release

Work with development and DevOps teams to resolve issues

Manage exceptions and account-related problems

Ensure accurate service mapping and billing

Track and document issues using ticketing systems

Troubleshoot service mapping and data feed problems

Must-Have Skills :

Strong SQL and shell scripting skills

Experience with cloud-based tools and APIs

Knowledge of operational workflows and data reconciliation

System monitoring and alerting expertise

Deployment validation experience

Excellent problem-solving and communication skills

Familiarity with ticketing systems and documentation

Understanding of service mapping and data feeds

Nice-to-Have Skills :

Experience handling account exceptions

Knowledge of time-based system adjustments

Analytical mindset for process optimization

Exposure to DevOps practices and tools

Regards,

Infosys BPM Recruitment team