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Hub Operations Manager
Hub Operations ManagerConfidential • Jalandhar, India
Hub Operations Manager

Hub Operations Manager

Confidential • Jalandhar, India
16 days ago
Job description

Job Title : Hub Operations Manager

Experience Required : 3 to 9 Years

Locations Hiring : Jalandhar, Karnal, Solapur, Vijayawada, Leh, Mohali, Chandigarh

Job Type : Full-Time

About the Role :

We are seeking a dynamic and experienced Hub Operations Manager to lead the day-to-day operations of a designated exam center. This role involves overseeing the complete assessment delivery process, ensuring operational excellence, staff supervision, technical coordination, and a seamless candidate experience. The ideal candidate will have prior experience managing 24x7 operations in IT, Telecom, or related domains and possess strong leadership, organizational, and technical skills.

Key Responsibilities :

1. Exam Day Management

  • Supervise all activities on exam days, including candidate registration, check-in, system readiness, and exam monitoring.
  • Lead a team of invigilators and technical support staff to ensure efficient and secure exam conduct.
  • Handle real-time troubleshooting of technical issues, coordinating with IT support as necessary.

2. Center Operations Oversight

  • Maintain exam center infrastructure, ensuring a clean, functional, and compliant testing environment.
  • Ensure strict adherence to operational and security protocols.
  • Manage third-party vendors for services such as catering, security, and housekeeping.
  • 3. Staff Management

  • Recruit, train, and supervise exam center staff to uphold quality standards.
  • Evaluate performance and foster continuous professional development among the team.
  • 4. Reporting and Analysis

  • Generate reports on key performance indicators (attendance, incidents, candidate feedback).
  • Analyze operational data to identify improvement areas and implement corrective actions.
  • 5. Client & Stakeholder Coordination

  • Act as the primary liaison for client coordination, understanding specific exam delivery needs.
  • Provide regular updates and manage client escalations effectively.
  • Contribute to capacity planning by engaging with potential clients and expanding center capabilities.
  • Required Skills :

  • Proven ability to manage operations in a high-stakes, time-sensitive environment.
  • Strong leadership and team management capabilities.
  • Excellent interpersonal and communication skills.
  • Analytical mindset with problem-solving orientation.
  • Technical proficiency in operating and troubleshooting digital exam platforms.
  • Ability to manage multiple priorities with attention to detail.
  • This position is ideal for candidates who thrive in dynamic environments and are passionate about ensuring excellence in operational execution. If you are a strategic thinker with a hands-on approach, we encourage you to apply.

    Skills Required

    Staff Supervision

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    Operation Manager • Jalandhar, India

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