Lab Support Technician L2

As a Level 2 Lab Support Technician, you are responsible for supporting client technology and services located onsite at the customer location. This includes but is not limited to general support of Windows desktops, server systems, as well as Linux devices in a lab environment. This is an internal end-user employee-facing role where your skills at maintaining and developing relationships with internal users and executive staff are crucial.

• Plan, design, implement, and support hardware and software installation projects
• Analyze, test, and debug compute device systems
• Customize systems for specific functional areas or unique user needs
• Laptop / Desktop / Server Break-Fix, Remote Desktop / Server Support
• Support OS, a variety of applications, security agents / services, and hardware issues for users (Windows and Linux)
• Work with IT Infrastructure teams to set up and maintain existing infrastructure environments and assist with local changes
• Provide user training and education
• Re-imaging New HW delivery and setup. May require lifting of boxes and compute HW in addition to installation under desks
• Printer installation and troubleshooting
• Problem diagnosis and resolution
• Ensure client satisfaction and client management
• Provide user training and education
• Reporting to customers and management on status, resource needs, and projected outcomes
• Mentorship and training of junior Regional IT Specialists by more senior members of the team on processes and tools
• Project management

Skills