Customer Success Specialist

Role : Inside Sales Representative

Experience Preferred : 1-2 Years

Location : Ahmedabad

Job Description :

• Act as the primary point of contact for assigned customers using Microsoft, Mimecast, and Acronis services.
• Build and maintain strong, long-term customer relationships to drive satisfaction and retention.
• Proactively manage contract renewals and ensure timely execution to minimise churn.
• Follow up on outstanding payments and coordinate with the finance team to ensure timely collections.
• Identify and execute upsell opportunities for Microsoft services to existing customers.
• Drive cross-sell initiatives by introducing Mimecast and Acronis services to customers who have not yet adopted them.
• Maintain accurate and up-to-date records of customer interactions, renewals, upsell / cross-sell activities, and payment status in the CRM system.
• Collaborate with internal teams to resolve customer issues and deliver service excellence.
• Provide regular reports on account status, renewal pipeline, upsell / cross-sell performance, and payment collections.

Qualifications