Workday Integration Support Lead

Workday Integrations Support Lead

📍 Location : Remote

💼 Type : Full-Time

Description

We are looking for a skilled Workday Integrations Support Lead to oversee and manage integration-related support activities for Phase 1 of our Workday program. This role is central to ensuring seamless operations, timely resolution of issues, and effective coordination across technical and functional teams.

The ideal candidate brings strong hands-on technical expertise across Workday integration tools, combined with leadership abilities to guide support activities, reassign work, and drive continuous improvement. You will act as the primary owner of Jira triage, ensuring issues are properly reviewed, prioritized, and assigned for resolution, while also contributing to enhancements and new development efforts as needed.

Responsibilities

• Lead daily support operations for Workday integrations, including Jira queue review, issue triage, and ticket reassignment .
• Ensure all Phase 1 issues are assessed, categorized, and routed to the appropriate team members for timely resolution.
• Provide technical oversight on integrations built using EIB, Studio, PECI, PICOF, Packaged Connectors, WECI, CCW, and Document Transformation .
• Support troubleshooting, defect resolution, and root cause analysis across all integration workstreams.
• Partner closely with functional and technical teams to validate fixes, support testing, and ensure smooth deployments.
• Participate in enhancement discussions and contribute to new integration development.
• Maintain documentation, track progress, and ensure adherence to SLA timelines.
• Identify recurring issues and propose long-term improvements for stability and performance.

Must Have

Nice to Have

Requirements

Why Join Us