Segment Head - Data CenterMoSahay Associates Pvt Ltd • Navi Mumbai, India
Segment Head - Data Center
MoSahay Associates Pvt Ltd • Navi Mumbai, India
3 days ago
Job descriptionMinimum 15 years of overall experience, including at least 7 years in key account management, business development, or client-facing leadership roles within the Data Center, EPC, Infrastructure, or allied sectors. Demonstrated track record of delivering major projects and managing complex customer Strategic Account Management Develop and implement account strategies aligned with the Business Units goals and revenue targets. Nurture strong, long-term relationships with key clients in the Data Center sector. Identify cross-selling and up-selling opportunities across infrastructure, MEP, and value-added data center services. Lead customer engagement initiatives to expand business opportunities with existing strategic accounts. Collaborate with the leadership team to identify new areas of growth, partnerships, and alliances in the data center ecosystem. Support bid and proposal development processes, ensuring alignment with client requirements and commercial objectives. Work closely with project managers and technical teams to ensure the successful execution of client projects in terms of scope, cost, and schedule. Monitor project progress, proactively mitigate risks, and ensure consistent communication with clients regarding milestones and deliverables. Drive post-project reviews to capture lessons learned and opportunities for continuous improvement. Manage account-level P&L, ensuring revenue targets, payment milestones, and margin objectives are achieved. Support timely billing, collections, and financial reporting for assigned clients. Analyze key account performance metrics to inform business decisions and improve overall profitability. Serve as the single point of contact for major clients, ensuring swift resolution of concerns and exceptional service delivery. Conduct regular client review meetings to assess satisfaction, discuss ongoing requirements, and identify future needs. Maintain a high client satisfaction index through proactive communication and value-driven engagement. Work cross-functionally with engineering, procurement, execution, and commercial teams to deliver integrated EPC solutions. Mentor and guide junior account executives or business development staff to strengthen client management practices. Represent the Data Center Business Unit in key client negotiations, strategic discussions, and industry interactions. Track industry trends, emerging technologies, and competitor activities in the data center domain. Provide strategic insights and market intelligence to guide business unit planning and account strategy. Promote sustainable EPC practices and digital innovation in project delivery. Ensure compliance with industry standards, safety norms, and environmental commitments across client accounts. Achieve a minimum XX% year-on-year revenue growth from managed accounts. Maintain a client satisfaction level above XX% through effective relationship and delivery management. Secure at least two new project or service opportunities per key account annually. Ensure XX% adherence to billing and collection cycles across assigned accounts. Contribute to quarterly business planning and align account strategies with BU profitability and market positioning goals. Monthly Account Reviews : Assess financial health, operational progress, and client relationship metrics for each key account. Quarterly Business Reviews (QBRs) : Conduct joint QBRs with clients to align expectations, performance, and future opportunities. Annual Strategic Review : Present strategic account performance, lessons learned, and revenue forecasts to the BU Head. Client Feedback Analysis : Collect and act on client feedback to strengthen relationships and address service gaps. Team Development Reviews : Support skill enhancement and knowledge sharing across the business development and account management team.
Title : Segment Head Data Center
Reports To : Business Unit strategic growth and client success within the Data Center Business Unit by managing key customer accounts, developing long-term partnerships, and ensuring high-quality delivery of EPC solutions that meet client expectations and enhance profitability.
Educational Qualification :
- Bachelors degree in engineering (Civil, Electrical, Mechanical), or equivalent technical discipline required.
- Masters degree in business administration (MBA) or relevant postgraduate qualification preferred.
Total Experience :
2. Business Development & Growth
3. Project & Delivery Coordination
4. Financial & Performance Oversight
5. Client Experience & Retention
6. Collaboration & Leadership
7. Market Insights & Competitive Intelligence
8. Sustainability & Compliance
Goals
1. Revenue Growth
2. Client Satisfaction
3. Account Expansion
4. Cash Flow Efficiency
5. Strategic Alignment
Reviews to Conduct :
(ref : iimjobs.com)
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Center Head • Navi Mumbai, India
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