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Area Sales Manager
Area Sales ManagerConfidential • Delhi, India
Area Sales Manager

Area Sales Manager

Confidential • Delhi, India
30+ days ago
Job description

Role- Area Sales Manager

About the Role

Store Operations / Compliance / Profitability : A short paragraph summarizing the key role responsibilities.

Responsibilities

  • Ensure & Own compliance with all defined SOPs
  • Co-ordination with Zonal / Circle / Central cross-functional teams to ensure required operational support (e.g. service processes, activations processes, ops, updates etc)
  • Understand and analyze store / zone level analytics reports (KPIs) to identify issues, areas of improvement, deviations etc.
  • Monitor all competitor activities and share recommendations for response
  • Ensure escalations are handled within the stated TAT
  • Is responsible to drive and achieve stores profitability through delivery of agreed revenue & cost plan
  • To ensure deployment of agreed programs across all stores

Qualifications

Graduate / MBA preferred

Required Skills

  • Drive growth in contribution from higher rental plans
  • Mark territories for TSMs and drive productivity growth.
  • Increase the Tag utilization in Low Utilized NEs and buildings.
  • Working closely with Channel Partners and TSMs to support closure of leads
  • Drive engagement with residential societies (RWAs) to make Airtel the preferred service provider
  • Enhance acquisition quality
  • Preferred Skills

  • Provide best in class services to customers while keeping Detractor Index in check.
  • Ensure total compliance of CE guidelines & processes
  • Ensure Circle support to manage exceptional escalations, if required
  • Equal Opportunity Statement

    Ensure seamless supply of quality manpower at the stores & field. Control TSMs & SM attrition by ensuring constant training programs, improving quality of recruitment, driving Rewards and Recognition and ensuring proper onboarding process.

    Skills Required

    Profitability, service processes , operational support , Analytics

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