ITSM FreshserviceZensar Technologies • Kollam, IN
ITSM Freshservice
Zensar Technologies • Kollam, IN
4 days ago
Job descriptionDesign and refine ITSM processes aligned with ITIL best practices. Ensure compliance, consistency, and continuous improvement across service management operations. Collaborate with service desk, infrastructure, and application teams to gather requirements and deliver scalable solutions. Provide training and support to end-users and internal teams on Freshservice usage and enhancements. Develop dashboards and reports to track KPIs, SLA adherence, and service performance. Analyze trends to identify improvement opportunities and reduce ticket resolution time. Explore and implement new Freshservice features and third-party integrations to enhance platform capabilities. Support initiatives around self-service, knowledge management, and AI-driven support.
Key Responsibilities :
Freshservice Platform Ownership
- Configure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog.
- Implement automation workflows, SLAs, and integrations with other enterprise tools.
Process Optimization & Governance
Stakeholder Engagement
Reporting & Insights
Innovation & Integration
The essential requirements of the job include :
3–5 years of experience in ITSM roles, with at least 2 years hands-on experience in Freshservice administration and configuration.
Strong understanding of ITIL framework and service management principles.
Experience with automation, scripting, and API integrations within Freshservice.
Excellent problem-solving, communication, and stakeholder management skills.
Certifications in ITIL, Freshservice, or related platforms are a plus.
Create a job alert for this search
Itsm • Kollam, IN
Related jobs)
Business Development Executive – US Market (Remote).Full-time, aligned with US business hours.AI, and digital transformation services.
Fluent, clear, and professional English communication is mandat...Show more
Business Development Executive – European Market (Remote).Fluent, clear, and professional English communication is mandatory.
Business Development Executive.This role involves conducting initial out...Show more 
IT Service Management
ISG (Information Services Group) • Kollam, IN
Wanted : dynamic and creative individuals ready to connect with a like-minded team.You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effect...Show more
Last updated: 13 days ago • Promoted
IT Fresher
Jobringer ~ India’s Job Portal • Kollam, IN
Learn and apply various programming languages, coding practices, and software development methodologies under the guidance of senior developers.
Help with testing software, identifying bugs, and res...Show more
Last updated: 21 days ago • Promoted
Fresher US IT Recruiter
ClifyX • kollam, kerala, in
ClifyX group is an award winning Staffing firm formed in 1998.We have opening for Recruiter, Recruiter Lead & Delivery Manager for Mumbai Location or working remotely.
We have clear growth path and ...Show more
Last updated: 11 days ago • Promoted
ServiceNow - ITSM ITOM SAM - Riyadh, Saudi (Onsite)
Avensys Consulting • Kollam, IN
Avensys is a reputed global IT professional services company headquartered in Singapore.Our service spectrum includes enterprise solution consulting, business intelligence, business process automat...Show more
Last updated: 1 day ago • Promoted
Problem Manager
Mphasis • Kollam, IN
Problem Manager & Major Incident Manager.The Problem Manager, following ITIL V4 best practices, is responsible for the efficient and effective management of IT problems and incidents to minimize th...Show more
Last updated: 21 hours ago • Promoted • New!
Senior ServiceNow ITSM Consultant
S2Integrators • Kollam, IN
We are looking for a highly skilled.Senior ServiceNow ITSM Consultant.The ideal candidate must have strong technical and functional expertise, excellent communication skills, and the ability to wor...Show more
Last updated: 7 days ago • Promoted
ServiceNow ITSM Developer
Tata Consultancy Services • kollam, kerala, in
Greetings from TATA Consultancy Services!!.Thank you for expressing your interest in exploring a career possibility with the TCS Family.
Hiring For : ServiceNow ITSM Developer.Walk in Drive Date : 22 ...Show more
Last updated: 7 days ago • Promoted
Senior Virtual Relationship Manager.Business Banking-VRM SME (Mashreq Global Network India)
Mashreq • kollam, kerala, in
Manage a set of existing Platform / Neobiz relationships through outbound calling channels.To achieve assigned financial and non-financial target by calling the customers.
Manage all customers focusin...Show more
Last updated: 22 days ago • Promoted
IT Service Management Specialist
Evlv • Kollam, IN
Title : IT Service Management Specialist.Sector : IT & Services Consulting.Location : Permanent Work From Home (Anywhere in India).
Duration : 1 year - Renewable contract.Working Hours : Monday to Friday...Show more
Last updated: 8 days ago • Promoted
BDM (IT Sales) - Outbound Lead Generation (US Market | Remote)
Unico Connect • Kollam, IN
Remote
Last updated: 30+ days ago • Promoted
US IT Recruiter - Freshers
Zencon Group Inc. • kollam, kerala, in
Up to 10K per month + Commissions.Title : US IT Recruiter - Freshers.Location : Remote based in Kochi.Zencon is seeking freshers with excellent communication skills and "go getter" personality for th...Show more
Last updated: 30+ days ago • Promoted
Itsm Freshservice
Zensar Technologies • Kollam, Republic Of India, IN
Freshservice Platform Ownership.Configure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog.
Implement automation workflows, SLAs, and int...Show more
Last updated: 4 days ago • Promoted
Service now ITSM ITOM
Tata Consultancy Services • Kollam, IN
TCS is Hiring!! – ServiceNow Developer (ITSM & ITOM).Are you a passionate and experienced.Tata Consultancy Services (TCS).
Design, develop, and implement scalable ServiceNow solutions with a focus o...Show more
Last updated: 14 days ago • Promoted
Information Technology Service Desk
YASH Technologies • Kollam, IN
Primary contact point for end users via phone / Chat / self-service tickets.Qualify and Open tickets for remediation of events.
Triage Tickets to respective teams.Regular update and follow up on tickets...Show more
Last updated: 14 days ago • Promoted
Senior IT Delivery Recruiter
Amroute • kollam, kerala, in
Senior US IT Delivery Recruiter (7+ Years Experience).India (Remote / Hybrid / On-site – customize as needed).We are seeking a highly experienced.
The ideal candidate will have strong expertise in IT re...Show more
Last updated: 1 day ago • Promoted
BDM (IT Sales) - Outbound Lead Generation (European Market | Remote)
Unico Connect • Kollam, IN
Remote
Last updated: 30+ days ago • Promoted
Account Manager - IT and technical Staffing / solutions ( India )
Redolent, Inc • Kollam, IN
TITLE : Account Manager - IT and technical Staffing / solutions ( INDIA ).Ahmedabad / Bangalore / Hyderabad / Pune can be preferred.
Compensation : Good base + Incentives.IT and technical staffing solutions t...Show more
Last updated: 4 days ago • Promoted
Inside Sales Manager-Edtech
India Market Entry • kollam, kerala, in
Job Title : Inside Sales Manager-Edtech.Employment Type : Full Time, Permanent, Remote.Industry Type : Education sector.Department : Sales and Marketing.
India Market Entry (IME) is a leader in market e...Show more
Last updated: 13 hours ago • Promoted • New!