Itsm FreshserviceZensar Technologies • Amritsar, Republic Of India, IN

Itsm Freshservice

Zensar Technologies • Amritsar, Republic Of India, IN

4 days ago

Job description

Key Responsibilities :

Freshservice Platform Ownership

Configure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog.
Implement automation workflows, SLAs, and integrations with other enterprise tools.

Process Optimization & Governance

Design and refine ITSM processes aligned with ITIL best practices.

Ensure compliance, consistency, and continuous improvement across service management operations.

Stakeholder Engagement

Collaborate with service desk, infrastructure, and application teams to gather requirements and deliver scalable solutions.

Provide training and support to end-users and internal teams on Freshservice usage and enhancements.

Reporting & Insights

Develop dashboards and reports to track KPIs, SLA adherence, and service performance.

Analyze trends to identify improvement opportunities and reduce ticket resolution time.

Innovation & Integration

Explore and implement new Freshservice features and third-party integrations to enhance platform capabilities.

Support initiatives around self-service, knowledge management, and AI-driven support.

The essential requirements of the job include :

3–5 years of experience in ITSM roles, with at least 2 years hands-on experience in Freshservice administration and configuration.

Strong understanding of ITIL framework and service management principles.

Experience with automation, scripting, and API integrations within Freshservice.

Excellent problem-solving, communication, and stakeholder management skills.

Certifications in ITIL, Freshservice, or related platforms are a plus.

Create a job alert for this search

Itsm • Amritsar, Republic Of India, IN

Related jobs

Service now ITSM ITOM

Tata Consultancy Services • amritsar, punjab, in

TCS is Hiring!! – ServiceNow Developer (ITSM & ITOM).Are you a passionate and experienced.Tata Consultancy Services (TCS). Design, develop, and implement scalable ServiceNow solutions with a focus o...Show more

Last updated: 14 days ago • Promoted

SERVICENOW SENIOR DEVELOPER (ITSM, CSM. SPM, INTEGRATIONS)

Tata Consultancy Services • amritsar, punjab, in

Greetings from TATA CONSULTANCY SERVICES LIMITED!!!.Thank you for exploring career opportunities with Asia's largest IT company. Exciting # Job Opportunities for # Experienced Professionals.TCS is h...Show more

Last updated: 22 days ago • Promoted

Fresher US IT Recruiter

ClifyX • amritsar, punjab, in

ClifyX group is an award winning Staffing firm formed in 1998.We have opening for Recruiter, Recruiter Lead & Delivery Manager for Mumbai Location or working remotely. We have clear growth path and ...Show more

Last updated: 11 days ago • Promoted

IT Fresher

Jobringer ~ India’s Job Portal • amritsar, punjab, in

Learn and apply various programming languages, coding practices, and software development methodologies under the guidance of senior developers. Help with testing software, identifying bugs, and res...Show more

Last updated: 21 days ago • Promoted

Inside Sales Specialist

Airblack • amritsar, punjab, in

Edtech, Beauty & Wellness, Banking, Insurance or related B2C.Airblack is India’s leading skilling platform for microentrepreneurs and creators, impacting over 500,000 learners every month.We have r...Show more

Last updated: 5 days ago • Promoted

IT Service Management Specialist

Evlv • amritsar, punjab, in

Title : IT Service Management Specialist.Sector : IT & Services Consulting.Location : Permanent Work From Home (Anywhere in India). Duration : 1 year - Renewable contract.Working Hours : Monday to Friday...Show more

Last updated: 8 days ago • Promoted

Inbound Sales & Relationship Specialist

Dozti • amritsar, punjab, in

Inbound Sales & Relationship Specialist – Dozti.Dozti is a private holding company with interests across technology, infrastructure, consumer markets, and emerging industries.We support purpose-bui...Show more

Last updated: 4 days ago • Promoted

Inside Sales Executive

Vasudha IT Solutions Pvt. ltd. • amritsar, punjab, in

Pune (India) based software company established in 2010 and is actively engaged into development of software products for business, like Sales CRM, ERP, Inventory Management, Payroll Processing etc...Show more

Last updated: 5 days ago • Promoted

Customer Service Representative

Biorev Studios | 3D Rendering Studio • amritsar, punjab, in

Customer Service Representative (Outbound Calling) – HVAC Process | Work From Home.Mohali (Remote – Work From Home).US Shift (6 : 30 PM – 4 : 30 AM IST). Fixed) + ₹500 per successful appointment.Fixed p...Show more

Last updated: 22 days ago • Promoted

iOS Developer

TrackMyMetric • amritsar, punjab, in

OS App Developer — TrackMyMetric (Remote, UK-Based Company).Tuesday–Saturday, fully flexible hours (no fixed 9–5) .Fully Remote (company headquartered in the United Kingdom) .TrackMyMetric is a UK ...Show more

Last updated: 8 days ago • Promoted

ITSM Freshservice

Zensar Technologies • amritsar, punjab, in

Freshservice Platform Ownership.Configure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog. Implement automation workflows, SLAs, and int...Show more

Last updated: 4 days ago • Promoted

IT Service Management

ISG (Information Services Group) • amritsar, punjab, in

Wanted : dynamic and creative individuals ready to connect with a like-minded team.You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effect...Show more

Last updated: 13 days ago • Promoted

Sales Lead

Care247.in • amritsar, punjab, in

Are you a natural closer with strong sales instincts, a growth mindset and keen problem-solving abilities?.Full-time / High-Growth Career Track. Digital healthcare platform powered by AI for emergen...Show more

Last updated: 7 hours ago • Promoted • New!

Oracle HCM Journeys

Tata Consultancy Services • amritsar, punjab, in

Looking immediate joiners or 30 days' notice period serving candidates for Oracle HCM Journeys.Job Title- Oracle HCM Journeys. Hands-on experience with Oracle Cloud Human Capital Management (HCM) im...Show more

Last updated: 15 days ago • Promoted

Inside Sales Manager-Edtech

India Market Entry • amritsar, punjab, in

Job Title : Inside Sales Manager-Edtech.Employment Type : Full Time, Permanent, Remote.Industry Type : Education sector.Department : Sales and Marketing. India Market Entry (IME) is a leader in market e...Show more

Last updated: 19 hours ago • Promoted • New!

Senior Virtual Relationship Manager.Business Banking-VRM SME (Mashreq Global Network India)

Mashreq • amritsar, punjab, in

Manage a set of existing Platform / Neobiz relationships through outbound calling channels.To achieve assigned financial and non-financial target by calling the customers. Manage all customers focusin...Show more

Last updated: 22 days ago • Promoted

Global Application

Beam • amritsar, punjab, in

Global Application — Beam Wallet Technology Team (India & Asia).Opening Soon — New Beam Wallet Representation in India and Asia. India and across the Asian region.This step reinforces our commitment...Show more

Last updated: 20 days ago • Promoted

US IT Recruiter - Freshers

Zencon Group Inc. • amritsar, punjab, in

Up to 10K per month + Commissions.Title : US IT Recruiter - Freshers.Location : Remote based in Kochi.Zencon is seeking freshers with excellent communication skills and "go getter" personality for th...Show more

Last updated: 30+ days ago • Promoted