Cloud Support Engineer

Sikich is seeking an Azure / Cloud Support Engineer to join our dynamic team. The ideal candidate will have a deep understanding of Azure Cloud services and extensive experience in IT infrastructure, Windows, and Microsoft 365. As an Azure Cloud Support Engineer, the candidate will play a pivotal role in maintaining our clients' cloud-based IT systems, resolving complex technical issues, and providing advanced customer service. Candidates will leverage their extensive technical knowledge and experience to ensure the efficiency and reliability of our clients' Azure environments.

About the firm

Sikich is a global company specializing in Accounting, Advisory, and Technical professional services. With employees across the globe, Sikich ranks as one of the largest professional services companies in the United States. Our comprehensive skillsets, obtained over decades of experience as entrepreneurs, business owners and industry innovators, allow us to provide insights and transformative strategies to help strengthen every dimension of our clients’ businesses.

Primary Job Responsibilities

• Provide expert-level technical support for clients, addressing complex Azure cloud issues, advanced network problems, and in-depth troubleshooting, including Azure Virtual Machines, Networking, Storage, and Backup solutions.
• Take ownership of escalated issues from lower-level analysts and provide in-depth analysis and resolution, applying your advanced technical expertise to resolve complex Azure-related problems efficiently, such as VM performance issues, network connectivity problems, storage management, and backup recovery.
• Create and maintain detailed records of client interactions, issues, and resolutions in our ticketing system.
• Identify and create detailed knowledge base articles and run books to provide guidance to lower-level analysts. Ensure that all documentation is comprehensive and accurate, serving as a valuable resource for future reference.
• Identify potential issues and recommend improvements to clients' Azure environments. Implement proactive solutions to enhance performance and security, including optimizing Virtual Machines, improving network configurations, managing Azure Storage, and implementing effective backup strategies.
• Utilize advanced infrastructure troubleshooting skills to detect potential issues and propose enhancements for clients' Azure environments. Implement proactive solutions aimed at optimizing performance and fortifying security, thereby mitigating the risk of downtime and data loss.
• Lead and participate in IT projects, including Azure Virtual Machine deployments, network configurations, storage solutions, and backup implementations. Collaborate with project teams to ensure successful project delivery and minimal disruption to clients' operations.
• Demonstrate a deep understanding of root cause analysis and implement effective solutions to complex technical challenges related to Azure Networking, Storage, Backup, and Virtual Machines. Act as a resource for the team in tackling intricate problems.
• Keep clients informed about the status of their issues, provide timely updates, and ensure a high level of customer satisfaction. Maintain a proactive and customer-centric approach in all interactions.
• Adhere to company policies, procedures, and service level agreements (SLAs) in delivering IT support. Ensure all actions and communications align with our company's standards of professionalism and quality.
• Participate in after-hours on-call rotation.

Requirements

Benefits of being a part of the team