Customer Success AssociatePolicybazaar.com • Haryāna, Republic Of India, IN
Customer Success Associate
Policybazaar.com • Haryāna, Republic Of India, IN
6 days ago
Job descriptionUnder Graduates & Graduates are welcome. Freshers can also apply. 0–4 years of experience in customer support (voice process). Excellent verbal communication skills in English. Good listening skills, patience, and empathy when dealing with customers. Basic computer knowledge (MS Office, Email, CRM tools).
JOB SUMMARY : CUSTOMER SUPPORT EXECUTIVE
Shift Timing : 10 Am-7 Pm
Salary Budget : Fresher - 2.55 LPA - 3.5 LPA
Experienced with more than 6 months of experience : hike on your Last CTC depending on interview or max 4LPA.
How to Apply :
If you are interested in joining our team, please share your resume at or WhatsApp at 9560944995
Language Proficiency : Good command over English (spoken).
Key Responsibilities :
- Handle incoming calls and respond to customer queries in a timely and professional manner.
- Make outbound calls to customers for follow-ups, feedback, or information updates.
- Resolve product / service-related issues effectively, escalating when necessary.
- Maintain a high level of customer satisfaction by providing accurate information and support.
- Document all customer interactions and update CRM systems.
- Meet daily / weekly performance targets such as call handling time, quality, and customer satisfaction scores.
- Work closely with the team to improve service standards and processes.
Required Skills & Qualifications :
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Associate • Haryāna, Republic Of India, IN
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