Client service Analyst

Job Summary

As a service specialist in Supply Chain Finance, you will provide account maintenance and invoice inquiry support to suppliers enrolled in Trade & Working Capital products in Europe, Middle East Africa (EMEA), and Western Hemisphere (WHEM) regions. You will learn new skills to understand and meet the needs of our suppliers and internal partners. Candidate will be expected to meet defined call center performance goals on all parameters inclusive of efficiency, client satisfaction, quality and controls.

Job Responsibilities

• Share invoice status and service all maintenance related activities, inclusive of bank account updates, Expansions, suspensions, Terminations, and updates to Authorized signers as well as primary and legal contacts
• Resolve all Supplier inquiries within SLAs by coordinating with internal teams and sharing timely status updates with interested parties
• Proactively communicate and escalate aging and sensitive supplier issues
• Share information on identified supplier issues or product deficiencies and recommend process improvement ideas to enhance the service experience
• Serve as peer coach to other employees. Share best practice samples with newly hired employees, or analyst learning new tasks
• Ensure proper handling and disposition of case tracking records

Required qualifications, capabilities, and skills

Preferred qualifications, capabilities, and skills

Required or additional information